Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62504 Views
  • 120 replies
  • 15 Helpful

Website basket is broken!

I've been trying to use the website to add an additional SIM to my contract, but realised if I add anything to the basket, I can't checkout or view the basket! It just goes back to the 'Shop' page, either on the EE app or on the browser. Surely the a...

Bugs75 by Investigator
  • 4249 Views
  • 38 replies
  • 7 Helpful

XKOxxxxxxxxx

Hiya I was just wondering if you could tell me Qantas going on with my order please due to the fact my upfront payment has been taken 

Help!!!

Hi please help!!!!!I ordered a Samsung Chromebook go WiFi today though my app. It all went though and I paid upfront through Apple and the money has been taken from my account but didn’t get any confirmation and it’s still showing in my basket in the...

Phone stolen

My phone stolen I cant ring only email I need help no phone or sim got all my stuff on tbis 

Resolved! No Photographic ID

I went to local EE store today to sort out a new contract phone.sat with the guy for over an hour as was sorting out our broadband at the same time due to issues with that, got through all the credit check and security checks all set for a new contra...

order fault?

hi there i ordered ans iPhone 15 on contract 2 days ago - got a successful order email. have not received any other info since and cannot track the order. Have not received direct debt email as my fiance did who went through similar process at the sa...

Sim delivered but phone hasn't been delivered

I began a new pay as you go monthly contract with EE and received an email confirmation yesterday that the order is on the way. I received a welcome letter and the sim card this morning via DPD but no phone. Is it normal for the phone to be delivered...

IPhon 15 Pro Max

Hi i just been order a IPhon 15 Pro Max online, and i didn't get any information like,(Email,or text messages) after that so i don't know what to do now where to check my order, when will be delivered and staf like that?

Atche11 by Visitor
  • 377 Views
  • 1 replies
  • 0 Helpful

Sim

Hi there I’m still waiting for my order 

Jiwamer by Visitor
  • 290 Views
  • 1 replies
  • 0 Helpful

Order ref: xxxxxxxxxxxx

Hello,  tried to phone a few times but couldn’t get through. I’ve received a message straight after I completed an order, it said I need to phone up to confirm my order any chance I can get a confirmation of my order through here? Or why i need to ri...