If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi my old phone sadly broke yesterday meaning I have no access to a phone. I was eligible for upgrade which I went ahead with, however I've had NO confirmation email or anything! It's taken the upfront cost payment from my bank it says ' pending' bu...
HI, I have upgraded online my phone and have not recieved any tracking details. Was hoping this would be delivered ASAP as currently have a phone which does not work? Can someone please update on how long and if the order has gone through?
I ordered a new iPhone 14 yesterday I got a confirmation with an order number but I can seem to track the order and was not sure if I needed to do anything else
Can I add a PS5 pay monthly to my account
I’ve ordered 2 sims to change from o2 to EE. one is a Payg for £10.00 per month. and one is a monthly subscription for £9.00 per month with a discount and 6 months Apple TV. Trouble is only 1 sim has come and I don’t think it’s the monthly subscript...
i ordered a sim 10 days ago, got a confirmation email, when i look at my account it says there's an issue and cant display any info, still being charged for the old contract, cant use the app, cant use the message function, waiting times on the phone...
I placed an order yesterday around 12.30 I rang as they needed to discuss the order. The advisor said I’d receive the phone today. I’ve had no delivery updates, no tracking number, nothing other than confirmed direct debit set up.
Good afternoon, I have just ordered my upgrade but I have not received any confirmation from ee and I can't find anything on my account. Would this still go through please
Hi @EE Community ManagerI ordered an iPhone 14 pro max yesterday and received no confirmation email although the upfront payment which was £30 was take from my account. Any idea what’s going on?
Hi,I ordered an upgrade to my phone and said would be dispatched with a day . Had a confirmation email but nothing since , cant track online either , just checked my account and my new contract started today but no new phone. Can you help please ....
