Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62457 Views
  • 120 replies
  • 15 Helpful

Sim delivered but phone hasn't been delivered

I began a new pay as you go monthly contract with EE and received an email confirmation yesterday that the order is on the way. I received a welcome letter and the sim card this morning via DPD but no phone. Is it normal for the phone to be delivered...

IPhon 15 Pro Max

Hi i just been order a IPhon 15 Pro Max online, and i didn't get any information like,(Email,or text messages) after that so i don't know what to do now where to check my order, when will be delivered and staf like that?

Atche11 by Visitor
  • 375 Views
  • 1 replies
  • 0 Helpful

Sim

Hi there I’m still waiting for my order 

Jiwamer by Visitor
  • 290 Views
  • 1 replies
  • 0 Helpful

Order ref: xxxxxxxxxxxx

Hello,  tried to phone a few times but couldn’t get through. I’ve received a message straight after I completed an order, it said I need to phone up to confirm my order any chance I can get a confirmation of my order through here? Or why i need to ri...

Re: Phone not delivered

Hi placed order a few days ago and was meant to delivered yesterday. The tracking saying it was damaged and that dpd was returning to EE I phoned the contact centre and they said the driver wasn't able to deliver it (not true I waited in all day) Jus...

Three

Three failed to send me device delivered to my flat I took my case to the consumers but I would like my device delivered to my flat 

Sadiyah3 by Visitor
  • 395 Views
  • 2 replies
  • 0 Helpful

Hi

Text message from EE

Hi everybody I’ve got this message from EE and I need to know what it means. “Hi From EE. Your equipment has been received in our warehouse and your line will now be closed. If you'd like to take out a new line please call our sales team on 0800 956 ...

ee taking payment then refusing

Did an online application, good price, upfront fee 30 pound taken, email recieved saying discuss further , upon call ee saying credit rating is poor and would have to pay 15 more plus 150 pound security, all my credit is at the highest you can get, c...

lee6767 by Visitor
  • 473 Views
  • 2 replies
  • 1 Helpful