Misinformation frustration

[Fray2107]

Ordered iPhone 16 pro max 256g on 29th October. Website said dispatch within 3 days, radio silence from there. Told by live chat that would be here in 3-5 working days and that contract info would be on my account in 24 hours. Well it’s been over 24 hours and no contract info on my account so I’m not hopeful for dispatch any time soon! Can someone please just give me an honest answer on if/when I’m getting my phone??? Going abroad in less two weeks and specifically upgraded to plan that includes EU roaming for this trip! 

so frustrating just get your info straight and stop lying to people. 

[Chris_B]

@Fray2107   What colour there’s 4,       

[Leanne_T]

Hi there @Fray2107 

Thanks for coming to the community. 

Could you let us know which colour you have ordered ? Once we have these details we can certainly check the EE Shop online for current expected dispatch times. 

Speak to you soon 🙂

Leanne.

[Schockwave]

@Fray2107 , I ordered mine end of September and only just got mine on Wednesday. Great phone, worth the wait, easy to move stuff from old phone, no problem.

[Fray2107]

Hi titanium black 🙂 thanks 

[Leanne_T]

Hi there @Fray2107 

Thanks for coming back to us.

The model you have ordered currently shows 'Usually dispatched within 14 days' on the EE Shop online.

Once your order has been dispatched the plan will update in your EE account and DPD will be in touch with tracking details.

Thanks. 

Leanne.