Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 60243 Views
  • 124 replies
  • 15 Helpful

New phone delivery

I have just got a new phone and when I got the contract it said would be delivered next day but does this normally happen as it is not with the couriers yet 

Order

I placed the other and it not yet delivered to the address the tracking number is *********** plz work on it n deliver it to address no matter what    [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

New phone no sim

I ordered my new phone which came Friday! It was faulty so they sent me a new one! In the meantime they cut off my sim so I was told! No I have no signal and no sim! I can’t get hold of EE as I can’t ring! I went to the shop who told me they can’t he...

sarahL8 by Investigator
  • 579 Views
  • 8 replies
  • 0 Helpful

New phone

I have just ordered a phone it’s taken the money but not given me a order number or email idk what’s happening I’ve not had any contact feels like I’ve been scammed 

CaiWest by Visitor
  • 314 Views
  • 1 replies
  • 0 Helpful

Order details

I placed this order XXXXXXXXXX on Christmas day for a new Samsung in Bora purple to upgrade my current phone.Online tracking seems to be broken and I've not heard anything since.My account also seems broken too it says: There was a problem loading yo...

Order taking longer than expected - Google Pixel Pro 8

Order taking longer than expected - Google Pixel Pro 8Ordered a week ago and heard absolutely nothing since regarding delivery. Called and was told the model was 'in demand' - strange for a phone that released in October last year. Is anyone having a...

bq2 by Explorer
  • 354 Views
  • 3 replies
  • 0 Helpful

Placed phone order

Just placed an order for a new phone, paid the £30 upfront fee and the screen went blank. Received no email or order number.

Mobile phone order

I placed an order tonight paid the £30 and the screen went blank I’ve had no email either and the £30 has been taken from my account 

Cox2010 by Visitor
  • 312 Views
  • 1 replies
  • 1 Helpful