Got confirmation mail but no updates on delivery?

[SyedZainNaqvi]

Ordered a samsung tv by adding to monthly mobile bill payed upfront got confirmation mail but received no updates on delivery.

when I put order number in tracking it shows as timed out

order number 

***********

[Mod edit: Image rejected as it contained private information, such as your order number]

[SyedZainNaqvi]

 

Ordered a samsung tv by adding to monthly mobile bill payed upfront got confirmation mail but received no updates on delivery.

when I put order number in tracking it shows as expired

order number 

xk********

[mod edit: removed personal details from the forum]

[Leanne_T]

Morning @SyedZainNaqvi 

Thanks for coming to the community. 

When did you place the order? 

Which model Samsung TV did you order?

Speak to you soon 🙂

Leanne. 

[SyedZainNaqvi]

Placed the order on 29 October and it was 

Samsung 43inch 4K HDR Smart TV (https://ee.co.uk/products/atp-samsung-43in-43du7100-smart-tv)

it showed as it was in stock and would be delivered in 1-2 working days so it should have been delivered by now or at least have updated with delivery info

thank you

[Leanne_T · Accepted solution]

Thanks very much @SyedZainNaqvi 

I have checked this now for you and this model is currently showing 1-3 working days. 

Once the order has been dispatched and DPD have received the TV they will text you with tracking details for the delivery.

Thanks 🙂

Leanne.

[SyedZainNaqvi]

So my only option is to sit back and wait as its not showing up anywhere in my orders or tracking 

Anyway thank you so much for your help 

[Leanne_T]

Hi @SyedZainNaqvi 

If you give us a call on 150, the team can check the order for you and make sure this is all track and confirm the order number for you 🙂

Leanne.