Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62495 Views
  • 120 replies
  • 15 Helpful

PS5

Does anyone know if i can get a PS5 on a EE Business account or do i need a personal account.

Jakub16 by Contributor
  • 449 Views
  • 1 replies
  • 0 Helpful

Re: Cancelled order reactivated

Hi there, I have ordered the Xbox series x bundle and it’s took my upfront cost, then get an email to say it’s out of stock and it’s been cancelled, but we’ve rang up and they’ve kept it open so when it comes back in stock then I’ll get it, my questi...

Resolved! New contract

Hi…Had my Credit Score checked by the Team few hours ago. But until now, no communications(email/text message) received.Any thoughts?

Momo33 by Explorer
  • 534 Views
  • 3 replies
  • 0 Helpful

Re: Wrong phone ordered.

Hi leanne,  i am hopeful you advise, i have upgraded both my phone and tablet contracts over the phone this evening and believe the agent has miss sold me a device  that is good as new with stating so rather than a new device which is what i wanted. ...

Tk184 by Contributor
  • 787 Views
  • 5 replies
  • 0 Helpful

Order

 hi, does this mean my order has gone through? I’ve received a confirmation email and a direct debit one but nothing else unsure if I’ve beeen accepted? 

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Alisha44 by Explorer
  • 471 Views
  • 3 replies
  • 1 Helpful

Chat

I wanna chat with some one but I don't know how to do it 

Awaiting new sim

Wonder if anyone can help..I ordered a new sim nearly 2 weeks ago and it still hasn’t arrived. Any number I find to speak to someone doesn’t lead me to the right place. Should  it have arrived by now??Thanks in advance! 

Harry__ by Visitor
  • 363 Views
  • 1 replies
  • 0 Helpful

eSIM details

Hello people!I have recently ordered an eSIM with a plan on it with a transfer on to my old number and I was wondering how long I should wait and how am I going to receive my number? Online or physically via post? 

Resolved! cant upgrade help!

hi there.Ive had my sim only for just over 6 months now,and I fancied a new device as it came up eligible for upgrade(well its been counting down the days for me really on the app )so I picked the new iphone 15 and everythings fine,until i get to the...

stui by Explorer
  • 711 Views
  • 3 replies
  • 1 Helpful

Add on I phone 15 yellow

Ordered an add on 2 days ago keep checking progress it's just saying can't be shown right now 

Kjo3 by Visitor
  • 452 Views
  • 1 replies
  • 1 Helpful