If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi all,I have been having an issue viewing deals on EE. I do not own an EE plan but am looking to but every time I want to view a deal it takes me to the EE link a device page. When i link my current non EE phone number it says this number is not as...
I placed a order this morning xkoxxxxxxxxxxxx that is the order number and I just need to update the number for any updates if that's possible please
hi, i bought a new phone from you and have now received it, however i have not received the screen protector and case, when will i receive please?
Ordered a new SIM on Friday as i hoped it would correct the connection issues I've been having in my new area. Unfortunately EE have cut off my old SIM even though it was still in use. I've now had to go two days without my phone and with no confirma...
How I returns faulty equipment
I upgraded my account on 09/08. Included was a new phone. Said delivery dispatch within 24 hours. 12/08 today and STILL no information on dispatch or delivery. No new emails, tracker just says I will receive a txt. Only txt was about not setting up m...
I ordered a PlayStation 5 for my son yesterday at 4pm online. I have had one email since then which was my confirmation of the purchase but nothing else. I was told I would get a text today and received nothing and it’s been over 24 hours now. I was ...
I ordered an apple iPhone 14 pro max this morning got Conformation almost immediately but on my email in the subject line says (please call to discuss) but on the email it is just my conformation not saying anything at all about someone needing to sp...
Has anyone else noticed a decline in EE’s customer service recently? A few months ago when ever I called 150 I got an answer within 10 minutes and it was to UK call centre speaking to a British person. However when I called today the only option I go...
I ordered an iPhone 14 pro max yesterday, when can I expect delivery as the message I received did not contain any info as to when it would be delivered.
