Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 65067 Views
  • 120 replies
  • 15 Helpful

IPhone 13 no order confirmation email

Hi I ordered the IPhone 13 but haven’t received a confirmation email and it’s took the money. But me being time I done it twice so now it’s taken £40 instead of £20 and still no confirmation email. And no way to cancel the one delivery 

reembolso

Yesterday I requested an internet + cell phone plan, but it was not approved, but the amount of 30 pounds was debited from my account, which would refer to the down payment, could you tell me the deadline for this amount to return to the my account?

PaivaAle by Visitor
  • 634 Views
  • 3 replies
  • 2 Helpful

Email Bug

Hi, not sure where is the best place to report bugs? The picture was part of an email sent in a sim card order. "$ctx.order.directDebit.accountHolderNamenull - null - null ****null"

Screenshot from 2024-09-16 17-58-22.png

Resolved! How can I track returns?

I've recently sent a phone back to EE and it got delivered to them today. Is there anyway I am able to track the progress on my return online? I'm desperately wanting to get this sorted so I can order a new phone... I'm phoneless!

Upgrade

I have had a rolling contract since oct 22 and now need to upgrade as my phone is broken. When will i know if my upgrade has been excepted!? The email I received simply said thanks for starting your order.. Thanks 

amanda661 by Investigator
  • 820 Views
  • 7 replies
  • 0 Helpful

EE phone return 14days

I purchased a new Fold 6 from store on a 3 year finance deal. Can I return it within 14days ? I know there is a diffrence between buying online and in store, although I think the fact that I buy with finance I can return. Can anyone confirm ?

donamato by Visitor
  • 459 Views
  • 1 replies
  • 0 Helpful

Where is my phone and my order

I made an order for mobile phone and contract.I have had no contact in a week and my order is not showing on my ee account. Also when I add the order to the site to track it, it says it can't be added.This is a joke as soon as you place an order it s...

Resolved! I have an error

I have an error with my order can anyone check it ?? 

Nax11 by Explorer
  • 651 Views
  • 3 replies
  • 1 Helpful

Latest IPhone Delivery update !!!!!

Hello AllI have a confirmed update to share.  Just quickly recap I have ordered directly from Apple within 8 mins of pre orders going live on Fri 13th. iPhone 16 pro max 1TB White Titanium - Delivery expected 20th Sept (Launch Day) iPhone 16 pro max ...

Aij615 by Established Contributor
  • 2105 Views
  • 0 replies
  • 1 Helpful