Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52152 Views
  • 117 replies
  • 15 Helpful

Upgrade order not found

Got a notification through the app that I could upgrade early so I did. Placed an order for Samsung galaxy s23 and got my order confirmation email.When I went to track it there is nothing. It says my order ref is wrong. I also downloaded the DPD app ...

Tommy83g by Investigator
  • 326 Views
  • 1 replies
  • 0 Helpful

Delivery

Hi I just upgraded my phone online.  How long shall I expect this to arrive? thanks 

heidigis by Explorer
  • 316 Views
  • 2 replies
  • 1 Helpful

Can upgrade but not letting me

Able to upgrade but when I did says Thank you for starting order please call 0800 956 6042.Looks like not able to upgrade even tho it says I can.  

Resolved! Order

How many day is my order telephone 14 pro max

Resolved! Waiting on upgrade delivery

I ordered my upgrade on Monday 31st July I received my confirmation email but after 5 days I still haven't heard  in regards to when it will actually be delivered and it cannot  be tracked yet. I cannot get through to anyone on the phone as constantl...

VikF by Investigator
  • 523 Views
  • 5 replies
  • 3 Helpful

Waiting on order

Hello i ordered a google pixel 7 pro Saturday 5th and I haven't herd anything regarding it apart from the initial confirmation. I have tried to do the track order online but says it can't find anything.Kubd regard David 

Dlocky91 by Investigator
  • 532 Views
  • 11 replies
  • 3 Helpful

Resolved! Tracking for order

Hi,I had my phone stolen so I've picked up a new sim in store and ordered an iPhone 14 in purple (256gb) as a replacement. Obviously I can't receive the texts to a device and the online tracking hasn't updated yet so is there a way to find out when I...

Mmpire by Investigator
  • 719 Views
  • 11 replies
  • 5 Helpful