Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58783 Views
  • 122 replies
  • 15 Helpful

Samsung Galaxy S24 Pre Order bonus

The bonus on the EE website is still live for pre order however on the Samsung website it says only until the 25th of January, I placed an order yesterday (26th of January) under the assumption that the bonus was still live ( as it says so on the web...

Ecro980 by Explorer
  • 390 Views
  • 1 replies
  • 1 Helpful

Letter from EE

I got a letter from EE that says Delivery Note and talking about me ordering an item and want to have it returned .  I did not order anything From EE. I am soo confused    [Mod edit: Second image rejected as it contained personal information] I als...

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Hays2 by Explorer
  • 435 Views
  • 3 replies
  • 0 Helpful

S24 Ultra 1TB Despatch And Price Query

Hi allI have pre ordered a S24 Ultra 1TB . 1st question does anyone know when these will roughly be despatched? 2nd Question when selecting the 1TB storage it states that the price is £1497.05 on EE but when on Samsung direct the 1TB is reduced from ...

Nickp1872 by Contributor
  • 725 Views
  • 8 replies
  • 3 Helpful

Device Upgrade Document

Just had an SMS to say there is a document re. my upgrade waiting for me and I can view in MyEE , cant see a single thing that relates to any documentation in my EE. Also unable to track my order , so confused

Xbox controller

I went for the Quest 3 bundle which comes with games pass and a xbox controller.  I had the Quest 3 Monday just gone but no sign of the xbox controller???

Kai381 by Visitor
  • 311 Views
  • 1 replies
  • 0 Helpful

Order info unavailable

I received just one email after submitting my request for a mobile handset+2 years contract. It contained order number.However, when entering order number in ee.co.uk -> help -> orders -> track-mobile-orderI am receiving this message:"Sorry, we can't...

i12la by Explorer
  • 420 Views
  • 5 replies
  • 1 Helpful

Contacting EE about order

I am an autistic adult I have been told to call 08009563045 about my order too fix an issue however unable to phone people I do not know and am unable too use the relay service as it causes me panic attacks and overwhelm, how am I able to contact EE ...

Took fee

Joined EE yesterday found a phone and Sim card cut to the end and took the upfront fee and set up direct debit. And now I can’t see anything although the money has gone from my bank

Pedlark by Visitor
  • 375 Views
  • 2 replies
  • 0 Helpful

Order number: xko****** Order date: 12 Dec 2023

Hi I made an order for sim only after my contract ended and I am still paying full price can you advise before I cancel the direct debit [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]