Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56251 Views
  • 118 replies
  • 15 Helpful

Iphone 15 Pro Max delivery

 Hi all,For those who are waiting on the Iphone 15 Pro Max (not sure if this is helpful!)….but I am also waiting on one, 256GB in Black, ordered on 27/10.When you go to order one, it now says “usually dispatched within 21 days” whereas before we were...

Ordered online without an account

Hello,  How can I track my order if I have ordered it without an account? No confirmation email was sent to the email address I provided when filling up. My upfront payment was also been paid.   I hope someone can answer. Thank you,

ChrOm by Visitor
  • 404 Views
  • 1 replies
  • 0 Helpful

Anyone waiting on a google pixel 8 pro?

Ordered on the 15th Oct and still haven't received it,  no updates at all.are we all waiting or have some people received them already? thanks 

dk46 by Visitor
  • 470 Views
  • 4 replies
  • 2 Helpful

Incorrect order upgrade

I have upgraded to Apple 9 watch and chose pink. Went back to add insurance and when I checked out it had ordered midnight I need to change order as it’s completely wrong both colour and size 

J-lo by Contributor
  • 406 Views
  • 1 replies
  • 0 Helpful

Order reference ID is missing

Hello,Today I called at EE to purchase a new plan and an iPhone.I talked to the agent for around 45 mins. Her name was Rebecca Andrews.I ordered an iPhone and took 25gb plan for myself. She send me a link which stated as "Hi dalha dana. Please join m...

Talhadana by Investigator
  • 583 Views
  • 7 replies
  • 1 Helpful

Re: Introducing Pixel 8 and Pixel 8 Pro

So I ordered on the 14th. Got told yesterday the order was stuck in the system which was why I haven't received the phone yet as EE Store have +50 available to buy for cash. I was told they would rush the order through and I would receive it today. S...

iPhone 15 Pro Max 256gb Black Titanium

So apparently from Friday the 27th my phone is at the DPD warehouse. To be told that I will have to wait 2-3 working days, if I don’t receive by then to contact EE again. But also been told that my phone was at the DPD warehouse since the 25th, waiti...

Late delivery iPhone 15 pro

Ordered my new phone on Friday 22/09/23 and paid for delivery . Was told it would be with me  today 25/09/23. My order status is saying awaiting dispatch . So it doesn’t look like I’ll  be receiving it tomorrow either as it says will be dispatched wi...