Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58521 Views
  • 122 replies
  • 15 Helpful

Pin for delivery

OK so I'm expecting delivery of my phone today but  not had any communication from ee regarding the pin I need to give to the driver when or where will I get this 

Resolved! Order

I made an order that was not approved for my credit but the money that was charged from my accounts was not returned to me and it has been more than 3 days.

Robe06 by Visitor
  • 356 Views
  • 1 replies
  • 2 Helpful

Cancel order

Hello, please tell me, I placed an order for a phone and SIM, but changed my mind, how can I cancel the order and return the deposit of 30 pounds?

Hrachik by Explorer
  • 1592 Views
  • 4 replies
  • 0 Helpful

Resolved! iPhone 15 pro max

I ordered my upgrade last week and I’ve had confirmation email but delivery date as yet and after reading comments on here I see there could be a 28 day delay which is fine but I’m worried about having to return my current device before the 9th Octob...

Minika861

Hi,i won’t ask,mobile and SIM card not coming yet.

Order completed or Failed??

I've just placed an order online for samsung galaxy phone contract, went through all the steps and whatnot, paid for the upfront cost but have had no order confirmation. After I paid the website just went back to the homescreen. But the money has lef...

danham by Visitor
  • 391 Views
  • 1 replies
  • 0 Helpful

S24 Trade In - phone missing?

Looking to upgrade, and was hoping to trade in. Acceptable phones are (amongst others): S20 Ultra 5G, S21 Ultra, S21+, S22 UltraI have S21 Ultra 5G . Is this an oversight, or deliberate? Do I just input it as a S21 Ultra?Cheers

Jakehx by Visitor
  • 469 Views
  • 1 replies
  • 1 Helpful

Upfront cost taken but application is unsuccessful

Hi,This is really worrying me if my application for phone is unsuccessful why EE is holding funds. 200£ havebeen deducted on 15th January 2024 which i need urgently but when i contacted bank they said when EE will confirm us they are not gonna take t...