Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57314 Views
  • 122 replies
  • 15 Helpful

Resolved! Contract

Looking for a contract phone for my new job 

Resolved! Haven't received my returns pack after anytime upgrade

I upgraded my phone on 19th November and received it on 20th. I was due to send back my old device and would've expected the returns pack to be sent to me and received by 27th November, however I am yet to receive it. Is there any way to get another ...

Gswan96 by Contributor
  • 882 Views
  • 3 replies
  • 1 Helpful

Pixel 8 ear buds

Hello. I ordered my pixel 8 on the last day of the offer where free pixel ear buds were included.  I now have the phone but am awaiting the ear buds. Does anyone know how long this takes?

Phil2200 by Explorer
  • 1294 Views
  • 14 replies
  • 1 Helpful

My order

Hi  I would like change my order, now it's coming to the brunch but I didn't ordered to the brunch. It's possible change to the address, I think it's not complicated.? My order it's ***** Please help me because I working different city and I come to ...

No confirmation email

Hello I upgraded to a sim only contract and I have not recieved any confirmation email.i do have the order number from when i made it because I screenshotted it but the tracking doesn’t work not sure what to do if anyone can help and I ordered it Sun...

Hc151 by Investigator
  • 887 Views
  • 6 replies
  • 0 Helpful

Ordered Sim only deal - have received conformation email

Hi all,  So I ordered a sim only contract with EE. I know credit checks are supposed to happen, however I have already received a confirmation email, does that mean everything was okay with my credit check?

Frish_99 by Investigator
  • 479 Views
  • 3 replies
  • 1 Helpful

Upgrade anytime return phone

Morning, starting to get a bit worried. I have done an upgrade anytime upgrade. New phone received and return envelope arrived. I have sent the old device back by Royal Mail Special Delivery. Checking the tracking, the old phone arrived and was signe...

Higgo67 by Visitor
  • 710 Views
  • 1 replies
  • 0 Helpful

Resolved! S23 ultra dind't come at adreess

Hello! I order online from EE phone SamsungS23 Ultra  2 times! I call the EEteam but they didn't resolve this situation ! And the Dpd send me a message with :" Hi from EE. A reminder message. An error occurred with the order you placed online. Sorry ...