Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56173 Views
  • 118 replies
  • 15 Helpful

Order confirmation

I placed an order for a new phone. When I landed on the payment page, safari froze and went blank. But the payment was taken from my account. I did not receive any confirmation email from EE.I have been waiting for a while now and I am worried now as...

Iphone 15 Pro Max delivery

 Hi all,For those who are waiting on the Iphone 15 Pro Max (not sure if this is helpful!)….but I am also waiting on one, 256GB in Black, ordered on 27/10.When you go to order one, it now says “usually dispatched within 21 days” whereas before we were...

Ordered online without an account

Hello,  How can I track my order if I have ordered it without an account? No confirmation email was sent to the email address I provided when filling up. My upfront payment was also been paid.   I hope someone can answer. Thank you,

ChrOm by Visitor
  • 403 Views
  • 1 replies
  • 0 Helpful

Anyone waiting on a google pixel 8 pro?

Ordered on the 15th Oct and still haven't received it,  no updates at all.are we all waiting or have some people received them already? thanks 

dk46 by Visitor
  • 466 Views
  • 4 replies
  • 2 Helpful

Incorrect order upgrade

I have upgraded to Apple 9 watch and chose pink. Went back to add insurance and when I checked out it had ordered midnight I need to change order as it’s completely wrong both colour and size 

J-lo by Contributor
  • 400 Views
  • 1 replies
  • 0 Helpful

Order reference ID is missing

Hello,Today I called at EE to purchase a new plan and an iPhone.I talked to the agent for around 45 mins. Her name was Rebecca Andrews.I ordered an iPhone and took 25gb plan for myself. She send me a link which stated as "Hi dalha dana. Please join m...

Talhadana by Investigator
  • 566 Views
  • 7 replies
  • 1 Helpful

Re: Introducing Pixel 8 and Pixel 8 Pro

So I ordered on the 14th. Got told yesterday the order was stuck in the system which was why I haven't received the phone yet as EE Store have +50 available to buy for cash. I was told they would rush the order through and I would receive it today. S...