17-12-2024 06:50 PM
Hi all, I am looking to upgrade to a sim only deal, and in order for me to do this, DPD need to send a pin to the mobile number on my EE profile but that is my old number which I no longer have access to. Any ideas on how else I can receive this ?
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18-12-2024 08:30 AM
Hi @James-92
If you are just moving to a SIM Only deal, you shouldn't need a DPD PIN, as you'd either keep the SIM you have now, or if one is sent it would just be by Royal Mail.
The DPD PIN would normally be for device deliveries only.
Michael
17-12-2024 07:20 PM
@James-92 When did you last use that number? If it’s over 9 months then unfortunately there’s nothing you can do to get that number back. Why not keep your EE account up to date with the correct number?
17-12-2024 07:29 PM
I used that number when I had an IPhone 7 before I went onto a contract with EE and I didn't update my number on my profile. I will have to figure out another way. thanks for your reply.
18-12-2024 08:30 AM
Hi @James-92
If you are just moving to a SIM Only deal, you shouldn't need a DPD PIN, as you'd either keep the SIM you have now, or if one is sent it would just be by Royal Mail.
The DPD PIN would normally be for device deliveries only.
Michael
18-12-2024 11:47 AM
Hi Michael, I have managed to change my plan now and everything is fine, thanks for your reply.
18-12-2024 12:01 PM
18-12-2024 06:00 PM
Thank you, one question I wanna ask , on my EE profile page my contact number is my old mobile number which I wanna update to my current mobile number but due to security the only way I can do this is by EE sending a passcode to my existing number, which I don't have access too any ideas?
Kind regards
James
19-12-2024 08:44 AM
@James-92 If you no longer have access to the number that is listed, the best option would be to give our customer service guides a call, and they can bring up your account to see if they can amend the number for you
19-12-2024 10:36 AM
Good morning Michael,
Thank you for your reply, I will check that out.
Have a great Xmas
Kind regards
James
19-12-2024 10:37 AM