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Ordered over the phone - no confirmation?

martin2345uk
Established Contributor
Established Contributor

‎13-12-2024 05:09 PM

HI,

I ordered a SIM only deal over the phone on Tuesday; they said it would arrive yesterday (no sign of it yet) but more worryingly I have just realised I have no confirmation email at all? Not in spam/junk etc

Is this normal?

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎13-12-2024 05:47 PM

Hi @martin2345uk 

Are you already an EE PAYG customer.

It maybe worth speaking to EE CS again to ensure everything was processed ok.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
martin2345uk
Established Contributor
Established Contributor

‎13-12-2024 05:53 PM

No, I am not on EE at all currently. Okay I will try calling them again tomorrow...

0 Helpful