13-12-2024 11:12 PM - edited 13-12-2024 11:39 PM
14-12-2024 09:28 AM
Hi @Luamjuliano
Welcome to the community.
Are both of the payments showing as pending?
If the contracts have not been accepted, we won't have taken the money, but as there was a payment attempted, the back would put it to one side.
If they are pending, they would usually be refunded to the balance by the bank in around 7-10 days.
Michael
14-12-2024 09:28 AM
Hi @Luamjuliano
Welcome to the community.
Are both of the payments showing as pending?
If the contracts have not been accepted, we won't have taken the money, but as there was a payment attempted, the back would put it to one side.
If they are pending, they would usually be refunded to the balance by the bank in around 7-10 days.
Michael