I have tried, really tried with EE. My order started 17th November, I have a referral code for half price sim deal, made my order. I realised I made a mistake and accidentally ordered the sim twice and contacted EE, I was told by customer service to just activate 1 sim an no the other and it will be cancelled. I waited over a week and no sim arrived, contacted EE customer service on 29th November for an update for them to tell me my order was cancelled because they thought it was a duplicate order. I requested my sim deal and another order was created and sent to me, I waited. My sim did not arrive even though I was told it should take 2 business days to arrive so I contacted customer service again on the 4th December, they said my order was on the way however because I was going to be charged by both EE and my other sim provider due to the time my order has taken that my account would be credited £10. My sim still hadn't arrived on 6th December, I contacted customer service for them to say the sim had never been sent and that they would now send the sim to me, I explained all my issues so far and this was noted on the order. The sim finally arrived on 10th December however would not activate, I contacted customer service for help at approx 20:00, nothing was working and I was told to hang the phone up and reset my network and that I would be phoned in 5 mins by the customer service representative, this never happened, I phoned back at 21:00 and was informed that the phone lines are closed. My experience with EE has been a nightmare and my issue is still not resolved
