If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I would like to cancel my order and get a refund please
I'm having the same issue. Ordered over a month ago. Inundated with messages about all the changes to my contract.... But no phone. It would be appreciated if they would just let us have any information on this!
I haven’t received my trade in pack yet, how long after upgrade activation do they normally get sent out?Also, I notice on my account details I was given a £4.50 trade in against my old iPhone 11 which doesn't seem right, I would have expected at lea...
On order my upgrade I was told the wait would be more than 28days!! It has been now 34 days I have had messages to say my contract has changed this morning to new one but I haven’t yet received the phone!! How long have people waited for their iPhone...
I have ordered my IPHONE 15 PRO MAX about 6 weeks ago and have actually waited for more then 28 days as stated on there terms and conditions. But no handset as yet - they have accidentally given my phone to another customer.
hello all I ordered an upgrade to my device yesterday with a new plan but when i go to my order tracking it says i have not placed an order in 2023. I also have not received an email confirmation or message. From what I have read, the new device shou...
I can't track my order.
Ordered my phone on the 10th, still waiting now on the 31st, what is the point in a preorder if its going to take this long?Spoken to EE a few times and the times kept changing, first it was 14 days, then got told 21, and then 28, I need a solid answ...
I ordered an upgrade for my phone and my daughter's phone. The order for my daughter's phone was sent to the wrong address, and returned to the DPD depot where it evidently got 'lost', so a replacement order was apparently sent yesterday, but althou...
