order number not tracking

leoking24 · ‎07-12-2024

Hi I placed an order yesterday for pay monthly iPhone 14 Plus, paid £30 upfront I received the successful confirmation email but the only number I received begins with XKO . This number is not working on the tracking page. Order is also not showing on my account. How do I resolve this ? Thanks in advance

Northerner · ‎07-12-2024

Hi @leoking24

If order tracking is not working then you'll need to speak to EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎07-12-2024

Hi @leoking24

If order tracking is not working then you'll need to speak to EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.