cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Worst ever customer service

Mozog
Explorer

I cant describe how awful my experience has been.

I switching from vodafone to EE because of coverage issue in my area.

ordered a sim from EE, 3 weeks on it’s not delivered yet, i  keep calling and following up they say theres no way they can track it!

Their customer service team doesn’t know what they talking about, one agent tells me we can’t track it, another tells me we can, one agent tells me they reordered it another tells me it will be sent by email as an e-sim! 
the last one i spoke to was shouting at me , she was rude , she kept yelling, Saying there’s nothing she can do!

Honestly, EE should be ashamed of itself for having such a low level customer service, They are obnoxious, loud, rude, max they should do is work on a farm, not a mobile operator! Shame on you!

1 SOLUTION

Accepted Solutions
Northerner
EE Community Star
EE Community Star

Hi @Mozog 

Are you waiting for a PAYG or pay monthly SIM.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

3 REPLIES 3
Northerner
EE Community Star
EE Community Star

Hi @Mozog 

Are you waiting for a PAYG or pay monthly SIM.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Hi @Northerner , pay monthly sim! 

Katie_B
EE Community Support Team

Hi @Mozog

Thanks for coming here. 

I am sorry to hear of your recent experience when ordering a SIM, I will do all I can to help get this sorted.

Our SIM's are sent via Royal Mail so have no tracking available. 

Has our customer care team confirmed your address and post code?

Do you have a local EE Store near?

Katie