Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

TV Order placed - No delivery information

dbcowley
Visitor

‎09-12-2024 05:57 PM

I placed an order for a Samsung TV on 28/11/24 and received my order confirmation, but have had nothing since. The tracking reference I was provided is unusable online and I have had no confirmation about the status of my order.

Everything says I am meant to have received some form of confirmation about the delivery when checking online but, as previously stated, I have yet to receive anything.

0 Helpful
1 REPLY 1
Alex_H
EE Community Support Team

‎10-12-2024 08:47 AM

Hi @dbcowley,

Welcome to the EE Community

I am sorry you are still waiting for your order, as you have not heard anything in that time, this will be best checked with one of our guides to get the order status. If you ordered from ee.co.uk please give us a call on 150 from an EE mobile or 0330 123 1105 from any phone.

If you ordered from https://store.ee.co.uk/ then please give the team an e-mail from the page here Contact us | EE Store

Alex