Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 59311 Views
  • 124 replies
  • 15 Helpful

S24 ultra

Anyone got their s24 ultra 1tb??? I rang customer service yesterday and apparently the waiting time for s24 ultra 1tb is about 28 days??? If I'll receive mine after 28 days will I still be able to receive my free galaxy watch?

Karlzkie by Investigator
  • 929 Views
  • 13 replies
  • 5 Helpful

Resolved! Joining ee

I have just applied for a mobile contract paid the upfront cost and not recieves an email 

contract phone not arrived

Ordered a new handset and contract 10 days Ago and was initially issued a "thanks for your order" email since this point I have recieved no further confirmation from EE I have since attempted to track my order using the order number and my phone/emai...

sam989 by Visitor
  • 336 Views
  • 1 replies
  • 0 Helpful

Order

Hello,hoping someone can help, I placed an order today and paid a little upfront cost, I got an order confirmation and set up my online account. But couldn’t see anything I then later on got an email stating thanks for choosing EE your order will be ...

Jrich1997 by Investigator
  • 353 Views
  • 3 replies
  • 0 Helpful

Samsung S24 Ultra pre-order

I ordered 28 days ago and still havent recieved any delivery information about my order. Im getting a bit worried as the deadline for the watch is getting close. 

Apple watch

Hi trying to purchase an Apple watch and it says in stock, but then advises no plan available for me…. Anybody know why?

Mandy1112 by Investigator
  • 384 Views
  • 5 replies
  • 2 Helpful

S24 ultra delivery delayed

I placed an order on the 20th Jan for an s24 ultra black 1Tb and enquired with customer service when I would receive my order.I was informed that it would be shipped in 3-5 days and that it was marked as a priority as I enquired.It's now the 25th and...

Sheraz121 by Investigator
  • 2399 Views
  • 16 replies
  • 6 Helpful

Order confirmation needed

Hello,I have ordered a new iPhone 15 pro 512gb and I paid £300 upfront. After payment I got a mail stating that I need to call EE customer service to provide more details and to confirm my order. I been trying to reach EE customer service through cal...

Ganesh6 by Visitor
  • 432 Views
  • 1 replies
  • 0 Helpful

New order

Order number: ******* Order date: 9 Feb 2024I didn't get yet please update the details  Mod edit: [please don't post personal information on the community].

Order placed no confirmation email

HiI upgraded my contract to a sim only as my contract is coming to an end and I've had no confirmation email or anythink etc checked all spam boxes etcIf anyone could help.Thanks