If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I’ve just received my new phone but asked to keep my same number but ee have sent new sim but it’s a new number what should I do
My order has been cancelled by EE siting fraud. The order was made online and the handset had arrived at the depot for delivery, but EE cancelled the order siting fraudulant activity. Why is this?
I ordered an iPhone 15 pro max 256gb in natural titanium on Friday (17th). I paid an upfront cost of £50 which has been taken from the bank received a ‘successful order’ email from EE. Since then I’ve had no updates or tracking information sent. I’ve...
Hey all. I placed an order last night and stupidly didn't see it said "usually dispatched within 21 days" My current phone is broken so kind of needed this asap. (My own fault I know)I'm just wondering... Did anyone's come before?? I've ordered the O...
I ordered a new phone last night on an upgrade (after receiving an email telling me about a great deal) I followed the steps and got a better deal than I am on now. I got an email confirmation then heard nothing. So after trying ALL DAY to get th...
Has anyone ever had problems with DPD delivery when the pin hasn’t been sent to your phone so you can’t have your device
I writing this message on behalf of my boyfriend to express my disgust and outrage regarding the appalling treatment my boyfriend, Adam, received from EE. As a customer with significant learning difficulties, Autism, and severe mental health problems...
As stated paid for next day but DPD arrived early and have stated incorrect time. I have a screen shot showing my phone time at 13:13 with stated missed delivery at 13:47. Lied. And EE need to improve customer service to be able to sort these problem...
Hi all, I ordered a pay by month upgrade S24 and it stated would be dispatched within 24 hours. That was Monday 1st July and it is still in the dispatched section on order updates. This is now a long time without a phone. Anyone have any idea why is...
I have had an absolute nightmare with EE Mobile. I signed up for 2 sims for July, as said I had 30 days notice to give. I rang the following day as I changed my mind and wanted the £10 unlimited offer and not the £9.When I rang to say nothing arr...
