Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 69609 Views
  • 120 replies
  • 15 kudos

Resolved! Order tracking problem

Hi, I recently ordered a smart watch from yourselves as an add on with my payment plan for a phone I recently ordered, however the only email I have received is the confirmation email with my order number.However when I try using this tracking number...

AlexD47 by Explorer
  • 859 Views
  • 3 replies
  • 2 kudos

Resolved! Order update

HelloI have received an email from [email protected] customer service team statingthanks. Please call0800 079 0520Calls to this number are free and our opening hours are:Mon to Fri: 9am – 8pmSat & Sun: 9am – 8pmus to discuss your order (order no: xko)...

Phone

 Hi ,Yesterday I had ordered a 15pro max mobile,unfortunately it was cancelled May I know the reason for this change 

Resolved! Re: Cancel

Hi Dear  Akbar Nehira I didn't understand, I wanted to place an iPhone Pro Max order, apparently I made a mistake, I placed an iPhone 16 Pro order, that's why I want to cancel.. Thanks

Resolved! Put an order in for phone

Hi I put an order in phone it's gone to take out of my bank and the screen has gone blank so don't know what's happening with it  can u plz check up for me thank you

iPhone 16 pro max

Hi, I ordered the iPhone 16 pro max a few days ago while the website said delivery will be 1-3 days. Since then my order still says ‘order confirmed’ 3 days later. Just wondering if anyone is experiencing the same or can provide abit of info to when ...

Resolved! Pixel Fold 9 Pro delivery dates?

Hi. When will the Fold 9 pro be delivered? I believe the release date is Wednesday coming. Will they be sent out on Wednesday or be delivered on Wednesday? I ordered a few days ago, but there is no tracking. When I type my order number in it just giv...

spikerules by Established Contributor
  • 70841 Views
  • 608 replies
  • 130 kudos

iphone

i order the iphone 15 it has not come i track it but its still not came wont do i do pz

kez777 by Visitor
  • 420 Views
  • 1 replies
  • 1 kudos

Iphone 16 pro max desert titanium

EE website is misleading, previously it was on the website that the iPhone 16 pro max is in stock and will be shipped within 1-3 days. This is misleading the customer. I ask for an immediate refund and cancellation of the transaction. The bank inform...