Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56034 Views
  • 118 replies
  • 15 Helpful

No confirmation but the money has been taken

So today I upgraded and paid £300 upfront but unfortunately, there’s no confirmation email, I checked my bank the money has been taken. What is happening and what do I do now? 

MegumiPT by Investigator
  • 478 Views
  • 9 replies
  • 1 Helpful

Awaiting pixel 8 pro

does anyone know how long the pixel 8 pros are taking to be delivered at the moment? I have tried tracking on EE and it’s still saying awaiting confirmation on delivery date and also nothing on DPD. Thanks

Betha1907 by Investigator
  • 496 Views
  • 6 replies
  • 2 Helpful

iPhone 15 pro max

How long roughly is it for dispatch on iPhone 15 pro max? Ordered it over a week ago. Has anyone had it delivered before the estimated time they had originally been told? 

Beckymcd by Investigator
  • 434 Views
  • 4 replies
  • 1 Helpful

Resolved! Orderd SIM instead of Esim

I have just placed a new order and have realised I have ordered a physical SIM instead of an ESIM.  I have been unable to contact EE as my number is not yet recognised.  Any suggestions would be helpful please. Thank you.

Order confirmation

I placed an order for a new phone. When I landed on the payment page, safari froze and went blank. But the payment was taken from my account. I did not receive any confirmation email from EE.I have been waiting for a while now and I am worried now as...

Iphone 15 Pro Max delivery

 Hi all,For those who are waiting on the Iphone 15 Pro Max (not sure if this is helpful!)….but I am also waiting on one, 256GB in Black, ordered on 27/10.When you go to order one, it now says “usually dispatched within 21 days” whereas before we were...

Ordered online without an account

Hello,  How can I track my order if I have ordered it without an account? No confirmation email was sent to the email address I provided when filling up. My upfront payment was also been paid.   I hope someone can answer. Thank you,

ChrOm by Visitor
  • 401 Views
  • 1 replies
  • 0 Helpful

Anyone waiting on a google pixel 8 pro?

Ordered on the 15th Oct and still haven't received it,  no updates at all.are we all waiting or have some people received them already? thanks 

dk46 by Visitor
  • 466 Views
  • 4 replies
  • 2 Helpful