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New mobile phone order - not sure what is happening?

Wayner666
Investigator
Investigator

So I placed a new mobile phone order yesterday, received an email not long after saying order successful and I have an order number. But notheard anything at all since. When will I hear? Does  that mean I’m accepted for the phone or not? Does anyone know what will happen next as I thought it was next day ? But I did order early hrs on a weekend.   When I try to track it says timed out every time, just not sure what to do next to see if I am going to get this phone or not. Any help would  really be appreciated… thanks 

1 REPLY 1
Northerner
EE Community Star
EE Community Star

Hi @Wayner666 

You can check your order tracking here:

https://ee.co.uk/help/orders

If this doesn't work you'll need to speak to EE CS on 150. 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.