Hello @LJC1978 ,
Welcome to the community,
Was it a phone upgrade or just a plan upgrade?
Have you not received any notification email from EE, have you checked your spam/junk folder?
You would need to contact customer service to find out whether the order actually went through ok.
You should have received it by now, if in stock.
Which item did you order?
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
