Order went wrong

Hughness · ‎24-12-2024

Hi, bit of a weird one.
Just went to upgrade to a black 256gb iPhone 16, but the order confirmation shows aquamarine 128gb. What went wrong there?
what’s interesting is that I just tried to duplicate it without committing, and the same thing happened, despite selecting black 256gb. Am I going to be delivered something I didn’t select?
Thanks

Northerner · ‎25-12-2024

Hi @Hughness

Call EE CS on 150 before the device is dispatched and canel, you can reorder. Over the phone.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎25-12-2024

Hi @Hughness

Call EE CS on 150 before the device is dispatched and canel, you can reorder. Over the phone.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.