Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52542 Views
  • 117 replies
  • 15 Helpful

Phone not come

My upgrade has not come was supposed to be today 

Nic19872 by Visitor
  • 256 Views
  • 1 replies
  • 2 Helpful

Resolved! Upgrade

Hye team  I have ordered a apple 14 pro max ,256 gb on my ee app. Now I want to change that storage to 512 GB from 256 GB  Please help. Me   

Resolved! Missing order

I placed an order on the 1st of January for a watch, got email confirmation of order (which means it was in stock and the order went through fine) but absolutely nothing since. Can't track it as it comes up with "unable to provide update" but I also ...

Resolved! DPD stole my package/having to wait

Upgraded my phone through myee and was informed it would be delivered Monday 3rd. DPD tracking updated at 11:52 stating it was suddenly delayed but would still arrive same day by 6pm. By about 3 pm tracking updated again saying it was delayed until T...

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Aaron747 by Explorer
  • 1143 Views
  • 5 replies
  • 2 Helpful

Resolved! How to package swap/exchange tomorrow

Hi there!I upgraded a week or so ago and my new phone is faulty so it’s being swapped out tomorrow (DPD is coming to drop off the replacement and pick up the faulty one). I forgot to ask on the phone when I spoke to 150 earlier, how do I need to pack...

No response from EE re non delivery of returns pack

anyone know how or who to get a response from re non delivery of a returns envelope for trade in? Outsourced company haven’t delivered now over 14 days.  20 mins on phone to EE to extend deadline for returns. Still receiving final demands from EE to ...

DPD…

My IPhone 14 Pro Max was meant to be delivered today between 13:00 and 14:00 by DPD. No attempt of delivery was made to myself or my neighbours and we have CCTV to vouch for this. Upon checking DPD’s website it says that at 10:37 that EE requested it...

Resolved! Missing galaxy watch

Hello. I recently upgraded to a Samsung galaxy s23 and the plan included a galaxy watch. It hasn't arrived and I've not received any email or notification to allow me to claim it which I was told to expect 

M_woo009 by Visitor
  • 442 Views
  • 1 replies
  • 2 Helpful