Phone upgrade documents

[Ritawh]

I received the following text from ee but cannot find the documents anywhere. Can anyone help?

”Hi from EE. A new document for your iPhone 14 Pro Max 5G 128GB Space Black device agreement is now available to view in My EE, please log in to view it.”

[Leanne_T]

Hi @Ritawh 

Thanks for coming here. 

If this is not showing in your My EE, please call us on 150 and the team will be happy to help with the document 🙂

Leanne.

[paulrowland]

I got the same message, called 150 and after an hour waiting for my call to be answered, the guy couldn’t help. Put on hold whilst he “talked to [his] manager” and conveniently, the call failed. 
Every time I try to upgrade with EE - there are always endless issues with your shambolic system, a customer since 2009 - I am very very close to calling it a day and moving to another provider. 
Still no idea what this “document” is. 

[Lisasaxo]

I know the feeling and have the same issue!

After 12 years I think maybe it’s time to give Sky a go! 

[Fungirlslim]

So where exactly should we be looking on my we to find documents please 

[Christopher_G]

Hi @Fungirlslim 

Welcome to the community.

Once your phone is dispatched, and your plan changes, the documents will be available in the Plans & Subscriptions section of your EE Online account.

Chris

[XfluffyX88]

I’ve just checked and it’s not there 

[Katie_B]

Hi @XfluffyX88. 

Has your plan updated within your EE account online?

Katie

[dfutcher]

It took me a lot of digging but found them here:

https://ee.co.uk/plans-subscriptions/mobile/documents

[Leanne_T]

Thanks for sharing @dfutcher 

I am sure this will be very helpful for other customers 🙂

Have a lovely day. 

Leanne.