If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi, Was expecting the delivery of my upgrade phone today. It arrived late and when I opened the package there is no phone, just a power pack. It's been stolen obviously. what do I do? I'm waiting in EE telephone queue at the moment. Please advise.
Yesterday upgraded my IPhone 11 to IPhone 14, changed my plan also, and paid my upgrade and device fee. my delivery came today in a A4 bag and inside were AirPods, no mobile at all. The delivery note stated Iphone14 was in the package. I was on a Tea...
xkoxxxxxxxxx [Mod edit: Please do not post order numbers on the public board. Thanks!]
Hi. I have generated a 20% code from my EE Perks account. I have then selected the package I want and it keeps flashing on "code is invalid". I got the code last week. I have tried this several times but no joy. Any help or support greatly appreciate...
I've paid for my upgrade but had no confirmation? Its pending out of my account ?!
Ordered a new contract on Saturday, when I try and track an error comes up. This has F&F discount will that delay the order being processed? xkoxxxxxxxxx [Mod edit: Please do not post order numbers on the public board. Thanks!]
I’ve been a loyal customer of EE for donkeys years!Took out a new phone contract and after seeing my next bill, I was shocked at the amount being charged.I think I’ve been over charged, paying the bill could put me in financial hardship!! Extremely w...
Hi, I ordered a SIM card on June 16th as I’m with Plusnet mobile, which is closing. I still haven’t got the SIM card. I have an order number and a confirmation email regarding my order but no sign of it! Everytime I do a live chat they keep saying th...
