Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 65821 Views
  • 120 replies
  • 15 Helpful

EETV Order stuck in open status 3 weeks

Having had EE fibre broadband for 6 months I decided to add EETV to my account on 25th July after being told the order was stuck in the system and over four hours on the phone with different agents it is still not fixed no equipment ordered and no se...

Robh57 by Investigator
  • 366 Views
  • 0 replies
  • 0 Helpful

Re: How do I access online chat

Hi I applied for a phone contract last night but seems there was a problem but I can't get through by phone to talk with someone 

Samb831 by Explorer
  • 565 Views
  • 2 replies
  • 1 Helpful

Resolved! Credit check going in circles

So I decided to leave my current provider and join EE, but they’re not exactly making it easy for me. I chose my plan, added it to the basket, went through all the information screens and entered my details, including the PAC and all my bank account ...

Atom5 by Explorer
  • 1628 Views
  • 9 replies
  • 3 Helpful

Awful customer service

Ee you’re an absolute disgrace!!! All our family contracts through you and this is how we are treated…..Sons phone breaksDecides to upgrade and pay 354 with guarantee of getting phone next dayDelivery refused as address has important information miss...

Lewis186 by Visitor
  • 499 Views
  • 1 replies
  • 2 Helpful

no confirmation email

I purchased a phone and sim plan today and it was already deducted on my account but I haven't received any confirmation email and couldn't track my order since there's no email for the reference number. Is there anyone experienced the same problem?

Upgrade

I'm due a mobile phone upgrade, placed an order, received a confirmation email with an order number, however my EE account status only has an essentials upgrade and there is no records of a new mobile device on order.

Baz01 by Visitor
  • 652 Views
  • 4 replies
  • 2 Helpful

Tracking site

Trying to track my order but website doesn't seem to recognise the order number. It's 100% correct

About my Order

I bought a SIM card the day before yesterday. now 2 work days after,why it haven’t sent me e-mail? my order number is:************** I am traveller,I am going to the other place now.I need this SIM card. please to tell me the arrive time  

aptpf by Explorer
  • 511 Views
  • 4 replies
  • 0 Helpful