“Oops your trackings timed out

[Charliebeale]

Hi, 

I ordered a iPhone 16 plus on Saturday the 2nd and I haven’t had another email and I can’t seem to be able to track it. I’ve tried on different devices and I’ve also refreshed and reloaded the page multiple times. 

if anyone can help that would be appreciated 

[Schockwave]

Hello @Charliebeale ,

Welcome to the community,

Have you checked your junk/spam folder?

You need the number to check your order, but it may not be possible yet, there can be a delay before your order is processed.

Can you let us know what colour and storage size you ordered?

One of the community staff may let you know whether there is a delay.

You will receive notification from EE when it is ready to be dispatched and DPD will let you know tup to the evening before delivery and another one on the day of delivery with a one hour window.

[Charliebeale]

Yes I have checked my junk folder and no other emails. 

I ordered the iPhone 16 plus in teal 256gb. It did say in stock and dispatch with in 1 day

[Rach_H · Accepted solution]

Hi @Charliebeale 

Welcome to the Community!

We want to get your phone to you as swiftly as possible, and this model is in stock, so we would expect this to be sent out to you within 1 day. Have you downloaded the DPD app, and filled in your details, s you can see if this is on the way to you today?

Rach

[Charliebeale]

Yes I have the app but everything is sorted now thank you! I managed to take to someone on the messaging service on the app. Thank you!😊😊

[Alex_H]

@Charliebeale Glad to hear it's sorted now, thanks for coming back to the community to let us know. Enjoy the new phone when it arrives   🙂

Alex

[Charliebeale]

Ah thank you. I’m just itching to get that other email 😂 been debating on getting it for a month or so now