Urgent: Incorrect SIM Plan Purchase - eSIM Issue

[NauloX]

I recently purchased a SIM plan but mistakenly selected an eSIM instead of a physical SIM card. Unfortunately, my phone is not compatible with eSIM technology.

I'm requesting urgent assistance to resolve this issue. Please advise on the best course of action, such as exchanging the eSIM for a physical SIM card or canceling the plan.

Thank you for your prompt attention to this matter.

[Rach_H]

Hi @NauloX,

Welcome to the Community!

We want to make getting your plan set up as simple as possible, so I'd love to help. Are you already an EE customer who is upgrading, or is this your first line with us?

Rach