Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57045 Views
  • 120 replies
  • 15 Helpful

Contract changed but no phone delivered!!

On order my upgrade I was told the wait would be more than 28days!! It has been now 34 days I have had messages to say my contract has changed this morning to new one but I haven’t yet received the phone!! How long have people waited for their iPhone...

SP221 by Visitor
  • 313 Views
  • 1 replies
  • 1 Helpful

IPHONE 15 PRO MAX

I have ordered my IPHONE 15 PRO MAX about 6 weeks ago and have actually waited for more then 28 days as stated on there terms and conditions. But no handset as yet - they have accidentally given my phone to another customer. 

Asrazzaq by Visitor
  • 290 Views
  • 1 replies
  • 0 Helpful

no record of order but random texts

hello all I ordered an upgrade to my device yesterday with a new plan but when i go to my order tracking it says i have not placed an order in 2023. I also have not received an email confirmation or message. From what I have read, the new device shou...

Emmasuz by Visitor
  • 276 Views
  • 1 replies
  • 0 Helpful

Track

I can't track my order.

Google Pixel 8 Pro -

Ordered my phone on the 10th, still waiting now on the 31st, what is the point in a preorder if its going to take this long?Spoken to EE a few times and the times kept changing, first it was 14 days, then got told 21, and then 28, I need a solid answ...

PaulB39 by Contributor
  • 721 Views
  • 15 replies
  • 0 Helpful

Do not have an order number for tracking

I ordered an upgrade for my phone and my daughter's phone.  The order for my daughter's phone was sent to the wrong address, and returned to the DPD depot where it evidently got 'lost', so a replacement order was apparently sent yesterday, but althou...

gb050573 by Explorer
  • 325 Views
  • 3 replies
  • 0 Helpful

Can’t track my order for some reason

I ordered a pay monthly IPHONE 15 pro a few days ago, and was told it is now our for delivery I’ve not once been able to track my delivery. EVERY single Time I try it says “can’t track order” or “no details at this time” DESPITE it already being out ...

Donmo by Visitor
  • 416 Views
  • 1 replies
  • 0 Helpful

Order from EE Store did not arrive.

My order from the EE Store did not arrive. I'm finding it extremely difficult to contact anyone regarding this. The pages on the site are useless and no button to contact anywhere. Emailing proved fruitless with no reply.At this stage I'd just like a...

tom12311 by Investigator
  • 962 Views
  • 5 replies
  • 4 Helpful

iPhone 15Pro Delivery Time

Hi.Before I place an order, what is the current delivery time for a White Titanium IPhone 15Pro?  Are any of the colours in stock?

Teddi77 by Visitor
  • 423 Views
  • 2 replies
  • 0 Helpful