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16 Pro Max no update

Stormy20
Contributor
Contributor

Hi guys has anyone else ordered the 16 pro max recently? I ordered about 10 days ago and not an update 🤯🤯🤯

10 REPLIES 10
Asw87
Contributor
Contributor

Ordered mine on 26th of October and been told I should get my device by Friday 

Northerner
EE Community Star
EE Community Star

Hi @Stormy20 @Asw87 

Have you checked EE order tracking:

https://ee.co.uk/help/orders

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

IMG_1971.png

 yes mate I phoned CS today and they advised will be despatched by Friday 

CrisH
Investigator
Investigator

18 days and counting for me. Ordered on the 18th

Northerner
EE Community Star
EE Community Star

@Asw87 wrote:

IMG_1971.png

 yes mate I phoned CS today and they advised will be despatched by Friday 


Hi @Asw87 best download the DPD app as you'll likely need a pin code for the delivery driver.

Thanks 

 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Already got it mate 👍

It’s not even appearing u spoke with CS but they said they didn’t know when they were getting some in stock..,, this should be communicated to the customer rather than leave us guessing because judging from the amount of enquiries there is clearly some miscommunication 

Do you want to repeat that in English? What do you mean not appearing that I spoke with CS? And they never said they didn’t know when they were getting stock in they said and I quote, we are expecting stock this week so should receive my device by Friday if not Saturday. No miscommunication whatsoever, maybe people should just call CS instead of going by what some halfwit is saying on the community threads 

I was referring to my own post nothing to do with your order. And just be mindful of your tone