Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57196 Views
  • 122 replies
  • 15 Helpful

Re order

Hi guys please help I tried ordering an iPhone 15 pro max I got debited for the upfront charges but it keeps saying processing till the app went down on my phone I couldn’t take a track of the order process and my 100 bucks is gone in my account what...

Olami16 by Visitor
  • 282 Views
  • 1 replies
  • 1 Helpful

The store won't let me buy anything

I've been with EE for 2.5 years on Pay Monthly SIM Only Plan.I'm trying to buy an Apple Watch - I can add to basket (when not logged in) and as soon as I log in, the basket will not load.https://ee.co.uk/shop - says "just so you know, we’re unable to...

GaryK2 by Investigator
  • 624 Views
  • 4 replies
  • 0 Helpful

Where's my meta quest 3 ?

Hi I ordered a meta quest 3 a week ago ,and I heard nothing, even though your delivery time is 2-3 days .And on top of that the tracking number doesn't work on either EE or DPD apps ? Not what you want to see after spending over £600 .    

Resolved! iPhone 15 - anyone else waiting over 28 days?

Hi all, ordered the iPhone 15 pro max (standard colour and spec) on 21st September and still not delivered (currently a 32 day wait as of 23rd oct)Phoned EE, but they were useless and couldn’t provide any more info.anyone else waiting over 28 days or...

No confirmation but the money has been taken

So today I upgraded and paid £300 upfront but unfortunately, there’s no confirmation email, I checked my bank the money has been taken. What is happening and what do I do now? 

MegumiPT by Investigator
  • 520 Views
  • 9 replies
  • 1 Helpful

Awaiting pixel 8 pro

does anyone know how long the pixel 8 pros are taking to be delivered at the moment? I have tried tracking on EE and it’s still saying awaiting confirmation on delivery date and also nothing on DPD. Thanks

Betha1907 by Investigator
  • 521 Views
  • 6 replies
  • 2 Helpful

iPhone 15 pro max

How long roughly is it for dispatch on iPhone 15 pro max? Ordered it over a week ago. Has anyone had it delivered before the estimated time they had originally been told? 

Beckymcd by Investigator
  • 456 Views
  • 4 replies
  • 1 Helpful

Resolved! Orderd SIM instead of Esim

I have just placed a new order and have realised I have ordered a physical SIM instead of an ESIM.  I have been unable to contact EE as my number is not yet recognised.  Any suggestions would be helpful please. Thank you.