Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
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  • 117 replies
  • 15 Helpful

Resolved! SIM card not arrived

Hi,I ordered a SIM card when I purchased a sim only contract from EE ON 17th July. It's been 5 working days and I have not received my SIM card.I can't speak to anyone on the phone as the automated line asks for a mobile number and only accepts EE nu...

Resolved! Delivery

 How do I know when my delivery will arrive 

TV delivery

Hi I  placed an order for a add on Samsung TV on 21st July, it's now the 25th of July and I haven't had an update or tracking numberThanks 

Sorry, we can't show your order details right now.

Like many before, I'm getting this fory recent order.Google Pixel 6a128GB CharcoalSaid it should be out in one day. Let's work on the assumption that Sunday doesn't count. So where we up to? No way to find out on the order tracker.

Kalowski by Investigator
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  • 4 replies
  • 3 Helpful

Resolved! Return to dpd

I have missed my order once and now it says its on the way back to EE. Can someone please help me with best way to get my upgraded phone thanks

Kaderz12 by Visitor
  • 489 Views
  • 1 replies
  • 0 Helpful

has my order been placed?

I ordered a pixel 7 pro on the 16/7 over the phone, on an upgrade.  I can see that upgrading is no longer available on the ee website, I have had no email confirmation, I have checked my spam. ( was told delivery would take 7 days) , is there a away ...

LMSB03 by Visitor
  • 294 Views
  • 1 replies
  • 0 Helpful

New phone

I ordered the phone a week ago. I have only received the order confirmation. The phone was supposed to be delivered the next day. My tracking is not working

Resolved! Order tracker

Hi, I have made an order for PS5, more then 24 hours ago, and my order reference number doesn't work when I am trying to track it. It says "we can't track your order right now" Could someone help with this ?Thank you!

Tomas23 by Explorer
  • 488 Views
  • 3 replies
  • 0 Helpful