Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 51709 Views
  • 117 replies
  • 15 Helpful

Upgrade return

Still waiting for returns bag to send old phone back after having new upgrade. how can I chase this? As the phone should be returned by 12/05/23 thanks 

Smb1984 by Visitor
  • 505 Views
  • 8 replies
  • 0 Helpful

Ps5

Can someone tell me when this is meant to be delivered as I waiting for the order to be delivered and I have other things to do today. 

kojg88 by Explorer
  • 337 Views
  • 4 replies
  • 0 Helpful

Phone upgrade

I ordered an upgrade to my phone last Tuesday (13th June) . Deposit has been taken, it is now 19 June  and I have had no confirmation of any kind from EE . where would I get any information about my order ? I urgently need the new phone . 

MacG12 by Explorer
  • 332 Views
  • 3 replies
  • 2 Helpful

Re: In store Proof of ID

Hi there,I have just upgraded my phone and chose in-store pick up. Is NHS worker badges acceptable as it have my full name with a picture of me. I dont have any other ID as ive never had the chance to go abroad or drive.Rachel Williams 

hacked

Good Afternoon i have had devices ordered in mny name elsewhere and wondering if the same thing has happened here at EE when i phone i dont really get answers because i think some security info isnt mine just like i have seen the password for this ac...

Pixel Fold - you cancelled my order, how will you rectify this?

I ordered a Pixel Fold on 30th May when preorders went live. I had an order confirmation. I was asked to call EE to confirm which I did. On the phone the rep said that I should cancel now and order 1 week prior to release to save the £300 I paid for ...

KazTwi by Contributor
  • 528 Views
  • 3 replies
  • 0 Helpful

Resolved! Likewise email address eeconsumeruk

Hi peeps I need the email address for likewise. As having emails from ee saying trade in phone not received. Ee call centre gave me the email address but I wrote it down wrong. I need to send proof of sending via post and the imei number and serial n...