Missing EE gamecard voucher

[Kacper_O]

Hi, 

On 3rd of October I chose one of the Xbox Series X bundle with £70 EE game card voucher. I received my console, but I haven't received my voucher through the text. Also I've bought PS5 bundle with 24 months of PSPlus and another £70 EE game cars voucher, but when I tried to reedem it on EE website it showed me, I have only £50 that I can use from that code, which I use it didn't let me buy £50 and £20 PS wallet currency. 

Is there any chance you can help me receive my xbox bundle EE gamecard voucher? 

Thank you in advance,

[Rach_H]

Hi @Kacper_O,

Welcome to the Community!

We don't want you to have any trouble claiming your Game Pass, so I'd love to help you get this sorted. Just to confirm, Have you already been able to spend £70 of one of the vouchers?

Rach

[Kacper_O]

Hi,

Yes, I've used one of the vouchers which I think it was from the
playstation bundle, and it was only £50 pounds instead of £70, but I never
received EE gamecard voucher from the Xbox series x bundle.

If necessary I can make some screen shots of my text messages I received
from 150 (EE)

Regards,

[Rach_H]

Thanks for letting me know @Kacper_O.

I'd recommend reaching out to our team, and they'll be happy to take a look and get this chased up for you.

Rach

[Skaro]

Same issue for me (and others I notice on this site).  Texting EE GameCard to 150 clearly doesn't work so I don't know why that gets suggested - 150 just replies back with commands that can be sent. I've run customer services twice over the last week (20+ minute hold wait) for them to not really know.

Did you get a resolution @Kacper_O ?

[Kacper_O]

Hi Skaro,

Yes, I has been resolved today. I've called the technical support, explain them the issue, gentlemen put all the details in the system and flagged my ticket as "Do not close" issue been solved within 3 hours. 

Make sure to inform them to not close the ticket otherwise your issue will be bypassed. 

Give them a call and you should get your vouchers.

Hope you'll resolve your issue. 

[Skaro]

Great, thank you @Kacper_O - I’ll give technical support a call!

[Leanne_T]

Morning @Skaro 

Let us know how you get on after getting in touch with our tech guides 🙂

Leanne.

[Skaro]

Hi @Leanne_T 

Another 40 minutes on the phone talking to tech support and them then passing me back to customer service.  The agent has completed the same form that was completed last weekend and I now have to wait another 72 hours to see if I hear something.

Thanks,

Mike.

[Leanne_T]

Thanks for the update @Skaro 

Please let us know if this is sorted after the 72 hours 🙂

Leanne.