If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I placed an order yesterday around 12.30 I rang as they needed to discuss the order. The advisor said I’d receive the phone today. I’ve had no delivery updates, no tracking number, nothing other than confirmed direct debit set up.
Good afternoon, I have just ordered my upgrade but I have not received any confirmation from ee and I can't find anything on my account. Would this still go through please
Hi @EE Community ManagerI ordered an iPhone 14 pro max yesterday and received no confirmation email although the upfront payment which was £30 was take from my account. Any idea what’s going on?
Hi,I ordered an upgrade to my phone and said would be dispatched with a day . Had a confirmation email but nothing since , cant track online either , just checked my account and my new contract started today but no new phone. Can you help please ....
I spent over an hour in an EE store today for absolutely nothing. I wanted a sim card for my old EE phone, to be used as a spare in case needed. I signed a new contract, a new Sim was provided, and put in my old phone. Great! However, the assistant t...
Hi,I am a EE mobile customer for 3 years. An recentrly moved my broadband from BT to EE (was 3years on BT same address).I decided to switch from pre-Payment plan to G5 contract and did not pass credit check (according to shop assistent). It is not cr...
i am eligible for an upgrade and I am looking at upgrading to the pixel 7 from the six pro but every time it won't show me any plans just says there are no eligible plans right now?So how do I upgrade?
Tried to purchase a laptop on an add to plan; over 12 months; was advised on the phone that the particular laptop was not available, but could price match with a better laptop; Great no brainer! However what wasn't explained or what was not in the ...
My little one managed to break my phone yesterday morning so went to the EE store in Exeter and was helped by a lovely chap called James. Discussed screen repair vs upgrade and I was due to upgrade, luckily came at the right time, so arranged to do s...
HiI upgraded my phone yesterday and got a confirmation email of my phone order and new contract. A string of texts today from EE about my new plan etc and my new device has extender warranty. My EE app has updated with a new plan but showing no sign ...
