Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55651 Views
  • 118 replies
  • 15 Helpful

Resolved! Returns pack problem

I’ve received three returns packs since ordering my iPhone 15 pro max. Now I’m getting reminders to send my old phone back. But I haven’t received the new phone yet. Am worried a charge will be put on my account for an unreturned phone. 

DPD

Why can't DPD leave my parcel in a safe place or with my neighbour? I've paid them for a Sunday delivery  but just got a message stating  due to a local issue my delivery will now be tomorrow.  I've taken time off work for a delivery that now isn't g...

Si6872 by Explorer
  • 290 Views
  • 2 replies
  • 0 Helpful

Iphone order

Good day. Just want to ask any update for my order? I tried to call to costumers service but no one answered me. Can you please help me with this.  My tracking number is xxxxxxxxxxxxxxx I already paid for upfront fee of £80.  [Mod edit: Please do not...

iPhone 15 Pro Max Tracking

Hi,I ordered an iPhone 15 Pro Max Blue Titanium yesterday, since then I have received any information on tracking and it’s not showing in my EE app. Could I have any info on when I will get information?

Order Tracking

Hi,I ordered a SIM cards on 22th Sep, 2023. I haven’t received it yet.order number:******.order number: ******.

psns by Visitor
  • 245 Views
  • 1 replies
  • 1 Helpful

Resolved! Hi dear

I oreder one phone but i doit mistake the birthday and i want to cancel dhe order

Kimon by Explorer
  • 234 Views
  • 1 replies
  • 0 Helpful

iPhone 15 Pro Max 1TB

I am still waiting for the update regarding my order. Anyone received the iPhone 15 pro max 1TB

FlorenceMDDR by Established Contributor
  • 573 Views
  • 8 replies
  • 1 Helpful

Resolved! order confirmation

Hi! Can someone help? I have placed an order for a Google Pixel 7a 128GB sea colour yesterday.. It says it would be dispatched in 1 day. BUT received no order confirmation email nor tracking. Can someone help?

code_ by Investigator
  • 300 Views
  • 3 replies
  • 1 Helpful

Hi

 Hello, I sent my old phone on Monday, September 25 ,June I even have a from the post office thank you