If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I ordered a new phone and I got a text saying I had to phone you as you needed further details, I have been trying to ring you but it keeps going dead. My ref number is xkoxxxxxxxxx xxxxxx xxxxxx [Mod edit: Please do not post order numbers and perso...
I am very disappointed with EE, I did the upgrade on Sunday and the person who helped me said that I would receive it the next day, today is Wednesday and I have not received anything. How do I withdraw from the contract? I want to move to another ne...
Hello I have been trying to make an account with EE but it keeps on asking about a EE number but I don’t have one as I am trying to get sim only contract. I can not start a form or browse until I have EE number. Please do advise me how to make a cont...
I have received an early free upgrade(from oppo find x3 pro to oppo find x5 pro) today but having thought about it im not sure i need it, is it possible to return the x5 and just continue my contract with my x3?
I order iPhone 14 on a upgrade didn’t receive email of it. Did after midnight how come I did go thought you took money out off my bank account
hythere!I ordered a phone on 20 of june and I didn t receive any phone calls or any news about it still.. They took the upfront out of my card but nothing yet...I buy allot of phones during the years and I used to receive it next day..Really disapoin...
We received an Xbox Bundle from the EE Store but the x24 months Game Pass wasn't in the box. Previously a Playstation Order included PSN Credit in a separate envelope that was alongside the console. Pursuing EE instructions for contact it feels like ...
Every time I try and go to purchase a new SIM card it just tells me to add my accounts? What does that even mean man?
Hi my old phone sadly broke yesterday meaning I have no access to a phone. I was eligible for upgrade which I went ahead with, however I've had NO confirmation email or anything! It's taken the upfront cost payment from my bank it says ' pending' bu...
HI, I have upgraded online my phone and have not recieved any tracking details. Was hoping this would be delivered ASAP as currently have a phone which does not work? Can someone please update on how long and if the order has gone through?
