Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42437 Views
  • 92 replies
  • 12 Helpful

iPhone 14 pro max

How can I find out what’s goin on with my upgrade said 2 weeks to get it in stop but had no text or email confirming 

Reece325 by Contributor
  • 414 Views
  • 6 replies
  • 0 Helpful

iPhone 14 pro max

Day 21 tomorrow since ordering my iPhone 14 pro max, the web site says delivery delay of 21 days therefore if they are true to their word should at the very least be receiving notification of 24 hours before delivery tomorrow. Or has somebody been te...

Reme5969 by Investigator
  • 501 Views
  • 12 replies
  • 0 Helpful

Upgrade

I’m how do I use my voucher for upgrade to get 30% off

Iphone 14 Delivery

Hi, I hope someone is able to help me. I was trying to get an update on when my new order might come in. I was told it should be Friday, Saturday or Monday. I understand things might take a little longer, but I was hoping someone could help me. I ord...

Xbox gaming bundle- Unhappy!!!!!!!

I have had a nightmare with EE since this morning. I placed an order online for an xbox series x gaming bundle over the weekend, £10 upfront then £30 a month as an add on to my currentcontract. I received a text this morning asking that I call in as ...

Delayed iPhone 14

Hi, I ordered my new phone and was advised of a 48 hour delivery. That was 1:11/2022, and it is still not received, and I can’t get any progress reports. Please can you advise where it is? 

Iphone 14 pro max Gold

Hi i made the order on the 17/10/22.Whats the status as of today 14/10/22? I also noted that my contact number in the order receipt is printed wrong. it should be xxxxxxxxxxxx not xxxxxxxxxxxxxx [Mod edit: Please do not share personal details as you...

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annA313 by Visitor
  • 289 Views
  • 1 replies
  • 0 Helpful

Upgrade from bt

I was placing a order upgrading handset from bt,placed the order over the phone waiting on a back order anyone help please 

Jmc1981 by Visitor
  • 244 Views
  • 1 replies
  • 0 Helpful

25 days later and still no still of the phone nor any update

So on 14th October ordered this as an upgrade. 25 days later and still no still of the phone nor any update on when it is due to be sent out let alone arrive. In the meantime I’ve been sent a recycle package along with a text claiming I’m going to be...

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Why dose it keep telling me to log in but won't let me apply for anything