Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52252 Views
  • 117 replies
  • 15 Helpful

Resolved! Return to dpd

I have missed my order once and now it says its on the way back to EE. Can someone please help me with best way to get my upgraded phone thanks

Kaderz12 by Visitor
  • 484 Views
  • 1 replies
  • 0 Helpful

has my order been placed?

I ordered a pixel 7 pro on the 16/7 over the phone, on an upgrade.  I can see that upgrading is no longer available on the ee website, I have had no email confirmation, I have checked my spam. ( was told delivery would take 7 days) , is there a away ...

LMSB03 by Visitor
  • 292 Views
  • 1 replies
  • 0 Helpful

New phone

I ordered the phone a week ago. I have only received the order confirmation. The phone was supposed to be delivered the next day. My tracking is not working

Resolved! Order tracker

Hi, I have made an order for PS5, more then 24 hours ago, and my order reference number doesn't work when I am trying to track it. It says "we can't track your order right now" Could someone help with this ?Thank you!

Tomas23 by Explorer
  • 487 Views
  • 3 replies
  • 0 Helpful

No Order Update

I ordered an Pixel 7 Pro on Thursday (20/07) but not received any update since then on delivery and the tracking is saying my order number isn’t valid even though both that and the email address/phone number are both correct - anyone else have this p...

Li1009_ by Visitor
  • 497 Views
  • 1 replies
  • 1 Helpful

Delivery

Hiya, I ordered a pay as you go phone yesterday at 17:06, it said on the website it's in stock and will be dispatched within 24hrs, I have only recieved the order number (One starting with XKO) and had no confirmation for the delivery or contact sinc...

Resolved! Apple Watch series 8 delivery

I ordered an Apple Watch series 8 on the 17/7/23, it’s now the 21/7/23 and all I have got is the email confirmation which I received when i ordered it. Is this normal? It says dispatched within 1 day

Order status not updated couple of weeks still

HI, I have order online my phone 14pro max and have not recieved any tracking details. Was hoping this would be delivered ASAP as currently have a phone which does not work? Can someone please update on how long and if the order has gone through alre...

Resolved! Regarding recent orders

I have ordered a device today from ee when i call them for further updation of my order they said am not eligible for this particular device. So, I ask them to cancel it. But I didn't got any mail saying its been canceled and also I have paid 30 GBP ...

Liyaann by Visitor
  • 299 Views
  • 1 replies
  • 1 Helpful