Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58622 Views
  • 122 replies
  • 15 Helpful

Fitbit

Hi. I ordered a pixel pro 8 on the 5th of December. I got verification of my order. I purchased the pro 8 because of free Fitbit. I rang EE today as I had no updates about phone delivery. They confirmed that I had ordered the phone but there was a te...

Lumpa7198 by Contributor
  • 679 Views
  • 5 replies
  • 0 Helpful

Resolved! Failed delivery

I requested for my sim card to be replaced and I've ordered this 9 days ago and I have been told that it should come in 1-2 buisness days

Samsung Chromebook Go 14

Hi, I ordered this device 3 days ago and it says it is on back order. Is there any info on when stock will be coming back in?

Order Samsung 23 ultra

good evening, I just ordered a Samsung s 23 ultra phone and I chose to collect it myself, and I received the confirmation number that it is being delivered to my old address where I stayed last year, what should I do please help -me

Almasanu by Contributor
  • 694 Views
  • 7 replies
  • 0 Helpful

Upgrade watch

HiI see EE has still hasnt sorted the issue with receiving a pin to a seperate number linked to your plan why even have this as a thing if watch numbers cant receive pin numbers surely sending the pin to a registered email address would be better doe...

Sarahs1986 by Valued Contributor
  • 365 Views
  • 1 replies
  • 1 Helpful

Order

I ordered a phone. I received an SMS that there was an error with the order. i can't speak english well. Can you help me with my order?

Murotbek by Investigator
  • 438 Views
  • 5 replies
  • 0 Helpful

Order

"If there’s no delivery date shown, or it says ‘awaiting confirmation’ it means we can’t tell you for sure when to expect your delivery. We’ll send you an update by email or text message as soon as this changes." it has been saying this for almost a ...

Max204 by Visitor
  • 346 Views
  • 1 replies
  • 1 Helpful

PLAYSTATION 5 slim

I Ordered a playstation 5 slim on the 10th of Oct and delivery was estimated 1-3 days, Hence bought from ee specifically. Have been waiting for 5 days and can’t find a way to even track it or even see it on my ee account. No updates apart from the in...

Siya by Visitor
  • 770 Views
  • 1 replies
  • 0 Helpful

Ordered a phone

I’ve ordered a phone but I haven’t had no email or text but they have taken money off of my bank? 

Lovell96 by Visitor
  • 287 Views
  • 1 replies
  • 0 Helpful