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Did not honour the price

Bhavik_b
Investigator
Investigator

IMG_1616.png

got this price online but then talked to two sale people about it but both could not help me as soon as I went to check out the phone would change colour I sent the pictures to both members of the sales team and spend around 2 hours trying to get them to honour the price and contact best I got was you will get a call back tomorrow 

6 REPLIES 6
Matt_124
Star Contributor
Star Contributor

Your image is currently waiting for approval so I can't see it, can you provide some details below on what the deal is for and how much it was showing as?

Are you an existing customer upgrading or adding a product, or a brand new customer?

Bhavik_b
Investigator
Investigator

It was a 
IPhone 16 Pro Max 1024GB for £36.15
iphone 11 pro max 512GB trade in £192 
unlimited essentials plus £28 
total was 64.15 

Was this an upgrade or a new connection?

Upgrade from sim only deal 

XRaySpeX
EE Community Star
EE Community Star

@Bhavik_b : Don't worry, the images were awaiting approval. I have now done so & they should appear soon.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Chris_B
EE Community Star
EE Community Star

@Bhavik_b  
   Have you tried clearing your browser history and cookies and have you tried via a PC and not your phone ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.