Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 69091 Views
  • 120 replies
  • 15 Helpful

Resolved! Still awaiting pixel 9 pro XL 256gb hazel

I'm so disappointed. I ordered the upgrade of pixel 9 pro XL 256gb in hazel on 27 august. When speaking to advisor said in stock and should be dispatched within 24 hours. Still it hasn't even been dispatched. Why say to the customer it's in stock and...

Didn’t receive a trade in kit

I’ve recently upgraded to the new iphone 16 pro max over the phone, agreed on the monthly price over the phone which was calculated with a discount including my trade in.I’ve received my new phone already but still don’t have the trade in kit and my ...

Benc2 by Visitor
  • 615 Views
  • 1 replies
  • 0 Helpful

New phone

I have ordered a new phone what do I need to do now 

Order iPhone 16 pro max

I just made an order for iPhone 16 pro max. I have done the credit check and signed the contract but it’s now saying I have to call we tomorrow morning which I don’t understand and also the upfront fee has been taken as well 

Rodery by Established Contributor
  • 651 Views
  • 3 replies
  • 0 Helpful

iPhone 16 pro preorder

Extremely disappointed! I ordered the iPhone 16 pro max on the 14th and was told that I’d get my delivery options on the 19th. When I didn’t get any email or message I called EE. The lady told me that there was “something” wrong with my order but she...

Ha671 by Explorer
  • 1151 Views
  • 6 replies
  • 2 Helpful

Apple Watch Series 10 & Ultra 2 Pre-Orders

Hello, I Pre-Ordered the new Apple Watch and was wounding if anyone has heard anything? Tracking isn't showing anything and ive had no communication's... With the release date today I was hoping for a new shiny watch getting delivered.... 

venom4519 by Investigator
  • 2624 Views
  • 12 replies
  • 5 Helpful

Delivery & Packaging

Hi, is there a reason EE use flimsy postage bags to package deliveries? I’ve received add-to-plan accessories, iPhones, and iPads, and they’ve always arrived scuffed or dented because they’ve been put in thin postage bags, which offers no protection,...

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ALEXGF by Explorer
  • 1134 Views
  • 4 replies
  • 2 Helpful

Pixel pro 9 fold stock update

Is there any update on when ee will be getting more folds in stocks. Ordered the 512gb porcelain on the 5th, confirmed on the 8th.Understand the 28 day wait time but was told on the phone it could be earlier. Thanks.