Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
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  • 117 replies
  • 15 Helpful

No response from EE re non delivery of returns pack

anyone know how or who to get a response from re non delivery of a returns envelope for trade in? Outsourced company haven’t delivered now over 14 days.  20 mins on phone to EE to extend deadline for returns. Still receiving final demands from EE to ...

DPD…

My IPhone 14 Pro Max was meant to be delivered today between 13:00 and 14:00 by DPD. No attempt of delivery was made to myself or my neighbours and we have CCTV to vouch for this. Upon checking DPD’s website it says that at 10:37 that EE requested it...

Resolved! Missing galaxy watch

Hello. I recently upgraded to a Samsung galaxy s23 and the plan included a galaxy watch. It hasn't arrived and I've not received any email or notification to allow me to claim it which I was told to expect 

M_woo009 by Visitor
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  • 1 replies
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DPD delivery

Hi, Was expecting the delivery of my upgrade phone today. It arrived late and when I opened the package there is no phone, just a power pack. It's been stolen obviously. what do I do? I'm waiting in EE telephone queue at the moment. Please advise. 

Premal by Visitor
  • 271 Views
  • 1 replies
  • 0 Helpful

Resolved! Phone not delivered

xkoxxxxxxxxx [Mod edit: Please do not post order numbers on the public board. Thanks!]

EE Perks code invalid

Hi. I have generated a 20% code from my EE Perks account. I have then selected the package I want and it keeps flashing on "code is invalid". I got the code last week. I have tried this several times but no joy. Any help or support greatly appreciate...

Sam007 by Valued Contributor
  • 357 Views
  • 7 replies
  • 1 Helpful

Help please

I've paid for my upgrade but had no confirmation? Its pending out of my account ?!

Resolved! Order Update

Ordered a new contract on Saturday, when I try and track an error comes up. This has F&F discount will that delay the order being processed? xkoxxxxxxxxx [Mod edit: Please do not post order numbers on the public board. Thanks!]

Senero88 by Visitor
  • 295 Views
  • 1 replies
  • 0 Helpful