Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51742 Views
  • 117 replies
  • 15 Helpful

Resolved! Upgrade

I just upgraded online but I want my phone today. How do I cancel so I can go upgrade in store 

kd1231 by Visitor
  • 301 Views
  • 1 replies
  • 0 Helpful

Reference number

Hi I upgrade in store yesterday, wasn't giving or sent order reference so unable to track my new handset ? So I need to call 150 or can I get this order reference from my ee app as it's not on any of the docs I can read pinned to my profile ?

Resolved! Upgrade to 13 still showing 12 mini?!

I chose an upgrade to iPhone 13 for 58 a month, my plan on here is showing that iPhone 12 mini is part of my plan and now contract length is July 23 to July 25?!???? I also got a text saying my new device is going to be despatched so I haven’t got a ...

Imiac by Explorer
  • 286 Views
  • 1 replies
  • 0 Helpful

Phone not come

My upgrade has not come was supposed to be today 

Nic19872 by Visitor
  • 253 Views
  • 1 replies
  • 2 Helpful

Resolved! Upgrade

Hye team  I have ordered a apple 14 pro max ,256 gb on my ee app. Now I want to change that storage to 512 GB from 256 GB  Please help. Me   

Resolved! Missing order

I placed an order on the 1st of January for a watch, got email confirmation of order (which means it was in stock and the order went through fine) but absolutely nothing since. Can't track it as it comes up with "unable to provide update" but I also ...

Resolved! DPD stole my package/having to wait

Upgraded my phone through myee and was informed it would be delivered Monday 3rd. DPD tracking updated at 11:52 stating it was suddenly delayed but would still arrive same day by 6pm. By about 3 pm tracking updated again saying it was delayed until T...

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Aaron747 by Explorer
  • 1096 Views
  • 5 replies
  • 2 Helpful

Resolved! How to package swap/exchange tomorrow

Hi there!I upgraded a week or so ago and my new phone is faulty so it’s being swapped out tomorrow (DPD is coming to drop off the replacement and pick up the faulty one). I forgot to ask on the phone when I spoke to 150 earlier, how do I need to pack...