If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I received an empty package
Hi. I am a year through my 2 year contract and have been told, as i paid extra for it, that i can early upgrade for free now that a year has passed. I understand that if i upgrade then its essentially a new contract. My question is, what happens if I...
how long do i wait for my new phone to be delivered to the store
I am looking to upgrade but when I choose a package I have no option to deliver to a store, only give me my billing address as an option, as it is very unlikely someone will be home for DPD delivery I would like to option to pick up from store.If I a...
is there anyway I can order a new phone by verifying another way? my phone has unfortunately just switched itself off and I cannot access it. I'm trying to order a new phone/ upgrade but it won't let me without verifying my number. is there anyway I ...
I had problems with a delivery and was passed on to someone on the customer service chat team. I left the chat too soon before i could leave feedback, now i am nor sure how to. I cannot remember the name of the employee i was speaking to, however i a...
Hi I have upgraded to the s24 ultra but to claim my £200 cash back from Samsung I need a invoice for the phone to send them. How to I get this? ThanksPaul
Hi, I am looking at trading in my Galaxy Z fold 3 5g to get the Samsung galaxy s23 ultra. However unsure on the condition my phone would be considered by EE as tried chatting with staff and they said it was 600 additional fee for what i consider mini...
I put in an order for a IPad Pro 2024 on Friday, it said “available to order expect dispatch within 3 days”. on Saturday I got a confirmation email for the order along with the order number, but then a Text message from EE thanking me for the order w...
Hi took advantage of my employee discount for an iPhone 15 plus I had to ring up and I did on Sunday got told by the guide that it would be sent to my local EE Store next day delivery understand that Monday would be the day it left the warehouse but ...
