Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51749 Views
  • 117 replies
  • 15 Helpful

order

I get a text from DPD saying when the phone is being delivered.i stay in.I'm working in the back garden, the gate opens the gate classes. i then get a text with a picture of my garage, the message reads "sorry we missed you"?  They should try walking...

abweaver by Investigator
  • 497 Views
  • 9 replies
  • 6 Helpful

Hi

Hi I applied for contract yesterday can u check the process plz 

Jod7 by Visitor
  • 275 Views
  • 1 replies
  • 1 Helpful

Resolved! Phone

I applied for a contract phone on ee they took £50 out my bank yesterday then turned me down but no mention of a refund help please 

Resolved! Upgrade

Hi i d like to upgrade can you give me price please 

Nafis1 by Visitor
  • 597 Views
  • 3 replies
  • 2 Helpful

Resolved! Order and delivery

I had orders this phone 5th of July and now it is 8th it should have been next day delivery I have check the order tracking and i tells to wait and check my email and sms for updates but I got nothing also it is telling me to call to discuss some stu...

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juno7171 by Visitor
  • 525 Views
  • 1 replies
  • 1 Helpful

Resolved! Phone order

Hi,   I placed an order on Saturday the 15th of April and  received my email containing the order confirmation number (xkoxxxxxxxxx) , I haven’t received anything since this so I called 150 earlier today and was told someone had closed my order on Su...

Gilbert0 by Explorer
  • 639 Views
  • 4 replies
  • 1 Helpful

PS5 gods of war ragnarok voucher

I have just received my Sony PS5 console from EE, first ever console, setting the unit up was fairly straight forward though lengthy. The package includes 24 months premium plus vouchers and supposedly the gods of war ragnarok game, well there is no ...

Not impressed

I’ve ordered a new phone as a new customer. It promotes next day delivery. 3rd day on and still no phone. I’ve tried to track the order but the system does not recognise the order number. I tried calling it does not recognise my telephone number. Thi...

Order details/update not available

I ordered a new phone with my new contract and have had no update. When ordering it said usually dispatched within 1 day. When I try my tracking number it says “sorry, we can’t show your order details right now.” Seen a lot of people with similar iss...

Jobe1 by Visitor
  • 289 Views
  • 1 replies
  • 2 Helpful