Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 51773 Views
  • 117 replies
  • 15 Helpful

Lost order

Why haven't I received a new phone yet. Order placed on Thursday the 12th. I have new plan  but  the phone still doesn’t come.

Joann3 by Investigator
  • 357 Views
  • 6 replies
  • 1 Helpful

Resolved! Watch order

I wasn’t in when DPD tried to deliver my watch. The have now sent it back to EE and I have no way of knowing if it will be sent out again, if I am being charged for it or even if the order still exists. Please help! 

Change delivery

Hello I am unable to call to add the door number to my address did will not deliver otherwise and I do not have a mobile to contact anyone.they will redeliver today at 6 - 7 pm help please   

isadaw by Investigator
  • 386 Views
  • 5 replies
  • 0 Helpful

Upgrading

Hi there,Can anyone tell me what happens when you upgrade and swap your phone please. Do you give your handset over at point of delivery of the new handset or are you given time to transfer your information from your old phone to the new then send it...

But confused

Hello, I placed an order, the upfront got taken, I HAVE received an order number (which doesn't work as yet) in an email that's title is for me to call EE? I also don't have a way of communicating outside text currently, which is incredibly hard to d...

return

Hi there, I've not received a pack to return my old phone

Meta Quest 2

Hello all I’ve just placed an accessory order for a meta quest 2, and I was just wondering how long it takes to receive said item (as of yet I have not received any tracking informations or confirmation the parcel has been sent)