Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62534 Views
  • 120 replies
  • 15 Helpful

Order Confirmation

Evening all, I ordered a new iPhone 15 pro max yesterday and have only received the order confirmation and no further Emails or text messages, it was expected to be delivered today but it still hasn't turned up - does anyone have any ideas?

Delivery times false

I have been waiting for 9 days for my phone to arrive. I have called up 3 times and been told different things every time. The handset I have requested is in stock. I have spent a total of 2 hours on the phone and 2 trips to the store. With still no ...

Klb1793 by Visitor
  • 404 Views
  • 1 replies
  • 0 Helpful

Mobile phone - new contract complaint

I was delighted to have negotiated a new mobile phone flexi contract for an iphone15 as a xmas present for my son. The terms and conditions were made clear and the rep took a lot of care to ensure that I was entering into the right contract for me - ...

Resolved! Have I sent my old device back correctly?

Hi,I have recently done an anytime upgrade and have just taken my old device to the post office. But i'm a little worried I may have made a mistake. I put the device in the returns packaging that was sent out to me, and then I attached the shipping l...

Vasilliy by Investigator
  • 1002 Views
  • 2 replies
  • 2 Helpful

Samsung watch

Hi, Just done a mobile phone upgrade and I was offered a samsung watch which i actually want, but when going to order it i was then asked if i wanted to keep my number which i said yes, then i was asked for a "pac" number and when i got the pac numbe...

Disney with Unlimited Sim

Hello. Is there a way to chose Disney with my new unlimited Sim? There's 2 perks that hasn't been used/activated and wondering if I can change it for disney if possible?

iPad Pro 2024

Hi. I ordered an iPad on Wednesday and had the order confirmation through yesterday. But nothing showing for delivery times, etc… the website said within 3 days but nothing. Any update? It’s the iPad 13” 512gb

Kevwafc by Explorer
  • 1832 Views
  • 18 replies
  • 4 Helpful