Order updates/issues

[meogen1000]

Is there an issue with stock or ordering of the Google Pixel 11 Pro 256GB in Obsidian at the moment? I upgraded on Monday and received the 'We've got your order' email, but I've heard nothing since. I checked the order tracking page and originally it was showing as 'awaiting despatch', but now when I check the tracking, I'm just getting an 'An unknown error has occurred, please try again later' message. It never normally takes this long for delivery or updates. Usually, it's dispatched the next day or the day after.

[Peter_W · Accepted solution]

Welcome to the Community, @meogen1000 

I've had a check over our stock for this model, and it's showing plenty of availability with delivery estimates as soon as the following working day. 

As a first port of call, I'd recommend downloading the DPD app and registering with your delivery address.

Often tracking details will appear in here before the dispatch message is sent from our end. 

If you don't see anything here, I'd recommend giving our team a call and we can make sure that everything has gone through correctly on your account, too.

Peter