If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi. I ordered a new contract phone yesterday online. I got as far as the deposit money been taking out my bank and that was it. The next page was blank. I have had no email or text message at all. I'm unsure if I was accepted or if I even got as far ...
Hi Guys,I ordered the iPhone 15 Pro Max 512 GB but received iPhone 15 Pro 512GB. After lots of hastle, I received a email with return label from EE. Packed the phone and dropped it to DPD drop off point on Tuesday. But now DPD website as well as cust...
Hello, I’ve recently placed an order and the funds have been taken from my account. Then, I received an email from the Customer Services Team advising me to call to discuss the order. However, I can’t seem to get through to anyone! Been on hold for a...
I did a trade-in for my iPhone 14 Pro Max to a 15 Pro Max just over 14 days ago. A few days ago I returned my 15 Pro Max due to hardware issues (Not charging properly) and asked if I could just cancel that 15 Pro Max contract as it was a massive head...
hi, I applied 4-5 days ago for 2 SIM with monthly payment, I received an email that the order was successful, I also have the number xkoxxxxxxxxx, I kept waiting and I did not receive any mail, message, or anything by delivery and I want to know what...
I decided to get a phone that my daughter can use with EE I was told in an email my order was being processed that afternoon. Later that evening I was then sent a text asking me to call as there was an error with my order and to contact them. This is...
Just took out a sim only deal for 30GB but in my account it says 1 GB Any idea why
Hi, made an order over the phone for collection in store. I need to return it and the lady on the phone said I could return it in store? and they would do the returns for me… Is this right? As I don’t want to make a wasted journey.
I am trying to upgrade my phone and have registered for my new EE perk code and have it here. However when go to checkout online, there is no "enter gift voucher code" box (tried on several different browsers). There is only "got a promo code" box an...
