How to cancel headphones order

[Hamrang]

Hi, 

I understand I can't cancel the order now as it's already been dispatched, but how do I cancel it once it arrives, or arrange a return. I haven't been able to find any information regarding this, or how/where to request  it. 

Thanks

[Leanne_T]

Hi there @Hamrang 

Thanks for coming to the community 🙂

Did you purchase the headphones from the EE Store and pay for them in full? 

Or, have you added the headphones to your pay monthly account and paying monthly? 

Thanks 🙂

Leanne.

[Hamrang]

Thanks for getting back to me 🙂

I paid with finance and there was a lump sum I had to pay upfront. 

[Chris_B]

@Hamrang  The easiest way to return this is to refuse delivery.  The product will be returned back to EE and once it’s been processed as a return you’ll be refunded around 7 days later.      DPD might try to redeliver it the next day but just refuse it again.   

[Hamrang]

@Chris_B 

Thanks for getting back to me. Unfortunately, they've arrived earlier today before I saw this. 

https://ee.co.uk/help/orders/how-to-return-a-product-bought-within-the-last-14-days

Is this still the best option for me, to fill out the returns form on the page above  ^^?

[Chris_B]

@Hamrang  you can or you can call customer support