Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61543 Views
  • 118 replies
  • 15 Helpful

Free Galaxy buds FE

So I've recently ordered the Galaxy S23 FE partly because it appeared that I would also receive a free pair of Galaxy earbuds. The phone has just arrived with no earbuds, I was wondering if they are usually packaged together or are the earbuds someth...

Refund

Hi , I ordered for iPhone 15 plus last month on the 12th and I was given 14 days for refund but I have been calling for a feedback and I'm not getting any . I really need help for the refund.  Thank you 

Es78 by Explorer
  • 625 Views
  • 9 replies
  • 0 Helpful

Re: Order of Iphone 15 Pro Max - Still waiting

Good day, l ordered an iphonr 15 pro max, they told me that l would receive a message within 2 weeks and that l should go get it, it's been almost 3 weeks and l haven't received anything, where is my phone 

Diego11 by Contributor
  • 704 Views
  • 6 replies
  • 0 Helpful

DPD one hour time slot !

I was given a one hour time slot , driver tried to deliver one hour earlier than that time slot. I phoned and person I spoke to said he would contact the larkfield depot to contact me to re deliver today. They never phoned , they just re arranged the...

Rain2409 by Visitor
  • 2409 Views
  • 1 replies
  • 1 Helpful

Broadband

A couple of weeks ago I had a call from you to upgrade me broadbamd and my dongle.I spoke and confirmed everyrhing but nothing has come or the new sim card 

Phone not delivered

I went to EE shop where i was told i could get the phone on the day and told when signed contract that it is not available and signed up for postage at home where I was told to get it on the day after before choosing between stores and home and then ...

Isab by Contributor
  • 1755 Views
  • 15 replies
  • 0 Helpful

Resolved! Change to EE

I would like to change from ID mobile to EE could you please assist  thanks  Ian 

Failing too show iPads available

Tried to look for an iPad  but when I click on the tablet icon it says am not eligible but when I rang EE they say an eligible to open another account 

Resolved! No order confirmation

I have ordered a new iphone 14 off the EE website. Order placed and they took the deposit from my account (have checked and this has not been refunded). Got a notification that the order was not confirmed but that I had to contact them to confirm det...