Delivery

Laurenemily08 · ‎01-01-2025

Hi I ordered my device a couple of days ago and haven't heard anything.

I understand that it's over the Christmas holidays but was just wondering when I may recieve my order?

I have tried to track my order but I recieve this message

Northerner · ‎01-01-2025

Hi @Laurenemily08

If tracking doesn't work you'll need to speak to EE CS on 150.

It maybe your order is not processed yet.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎01-01-2025

Hi @Laurenemily08

If tracking doesn't work you'll need to speak to EE CS on 150.

It maybe your order is not processed yet.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Schockwave · ‎01-01-2025

@Laurenemily08 , have you checked your junk/spam folder whether anything is there?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

Laurenemily08 · ‎01-01-2025

I have! No nothing there.

Thanks for the reply

Laurenemily08 · ‎01-01-2025

Thank you!