Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56130 Views
  • 118 replies
  • 15 Helpful

iPhone 15 Pro Max - 256 gb Blue Titanium

Ordered the subject phone on Wednesday 22nd - at this point the website said dispatch within three days, but this hasn’t happened. All other providers are dispatching phones same day.  [mod edit: please do not post personal information on the public ...

HPW1994 by Visitor
  • 316 Views
  • 1 replies
  • 0 Helpful

DPD stole my order

I was expecting my package on Saturday. Twice, Saturday and Sunday, DPD postponed my delivery. Today it arrived, and the bag contained an old power bank and phone case, of similar size of what the original Samsung box would have been. NOT MY NEW PHON...

Online help

Thw ability for the soppy **bleep**ers on the chat, to help in anyway, seems to be zero.What is the point of them?Utterly pathetic group of people. Zero help  

Elmsy by Investigator
  • 448 Views
  • 5 replies
  • 1 Helpful

Resolved! PS5

I was wondering when I would actually be able to track the progress of my order that I made this Saturday just gone ? thanks 

GenJ by Visitor
  • 319 Views
  • 1 replies
  • 1 Helpful

Xbox series X

It seems load of people are having issues with DPD and the mysterious disappearance of consoles, I ordered mine on Tuesday eve, it got collected on the same day by DPD and then just vanished into thin airi have got in contact with DPD they said and I...

DannyR97 by Investigator
  • 445 Views
  • 5 replies
  • 0 Helpful

Order for Samsung s23

Hi I recently ordered a Samsung s23 on Wednesday evening I have received the confirmation via email but when I go on to EE to track my order it's coming up with "Sorry, we can't show your order details right now."Could someone please explain what's g...

Online chat

Can't find the online chat function anywhere, all links I've found don't take you to it 

Free Bose Earphones when Upgrading to Razr40 Ultra

I have just ordered received a Razr 40 Ultra and as part of the upgrade I should get a pair of Bose earphones.To do this, you are supposed to click on a link on the Shop page that is supposed to send you to a page so that you can redeem the offer, bu...