If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi,I am looking for some information and advice.I purchased a Samsung television from EE which was delivered via parcel force. I received the tv extremely damaged making it unusable. I contracted EE as so as I received the item to notify them of this...
Hello!I ordered a new iPhone on a pay monthly contract yesterday. The up front payment went from my bank but the phone was still on my basket and I've had no order number or confirmation email...What's going on?!Chris
I placed an order on Friday and was told it will be delivered by Monday the 30th of September and tracking is still waiting for confirmation. Will I receive my phone tomorrow
hi,All I can say is EE servers must be struggling. Or can someone tell me if they are always like this. Not a good start.My wife and myself decided to upgrade our phones to the new iPhone.i put my order in, worked fine. After three attempts for my w...
I’ve opted to trade in my phone with my upgrade. I’ve received my phone but no trade in info nor labels etc… Does this mean 45mins on hold to chat to someone or is there another way to get my labels?
Hi All, I need some help im new to EE and today 28/09/2024 at 17:31pm i placed an order for the iPhone 16 Pro Max 256GB Black Titanium. I have paid the £30 Upfront charge that was required however not long afterwards I have received an email with ( S...
This is my first time device order with EE. Unable to understand the status here. Expected delivery date is Awaiting confirmation The status line shows X pin. Can anyone guide on understanding this one.
Subject: Order Cancellation and Poor Customer Service - Order No. XKO*** Dear Customer Service Team, I am writing to express my disappointment and frustration with the service I received regarding my order XKO***. Unfortunately, due to inadequate c...
Hi when i go to check on the tracking updates i get an error message “Blocked” is this a technical issue? what does this mean? thank you
I have purchased an Apple accessory (paid in full) from the online EE Shop today and now need a VAT receipt (incl your VAT number) so that I can complete my expense claim. Please could you advise what I need to do to get an EE receipt including your ...
