If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I placed a upgrade yesterday (New iPhone). I received my confirmation email with an XKO order number. On the site though I can’t see any orders and can’t see it in the order tracker either. Do I just need to wait as this is normal or should I chase i...
I have been waiting 3 days on my upgrade phone delivered from dpd. Every day it says driver cant find my address. Iv left so many other instructions. Who is best to contact to get this resolved?
Hello, today I pre ordered the new iPhone 15 Pro max, on the confirmation email it said I need to contact EE to confirm some details, so I went on the chat was passed from pillow to post, then I contacted you by phone the lady told me she couldn’t se...
Anyone else seeing this when trying to track their order?Trying the phone number but stuck on hold.
I placed an order for a phone and the amount has been deducted from my account but I have not received any message or mail regarding the order.
Hi I’ve just ordered a EE sim from BTHow do I track my order ?
EE phoned yesterday and as a loyal customer I was offered a tablet, I was meant to receive an email stating delivery today and have had nothing
For the second time this week. EE or DPD have managed to get my address wrong. The address is on my ee profile yet it’s still not being entered correctly. And the option on the DPD app does not let me pick up from the depo. This is so frustrating a...
I have requested online simcard with contact since last Thursday and email confirmation received that 2-3 days will be getting it. Till today nothing received? How can i do follow up? Shall I go to the branch requested instead?
Hi there, I am still awaiting for a returns pack for my phone and it is approaching the deadline
