Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56654 Views
  • 118 replies
  • 15 Helpful

What happens with early upgrade?

I’m in a deal right not that I am struggling to keep up with so I am looking on paying early to upgrade when I do this do I keep the phone I have right now and start a new deal I’m worried I will pay for a upgrade early the price it says on the ee ap...

195264961 by Contributor
  • 1248 Views
  • 2 replies
  • 0 Helpful

Resolved! Dispatch

Good morning guys,I placed an order for an iPhone 24 in purple (128gb) a few days ago and I haven’t received a dispatch email yet. I also can’t track the order which was given in the confirmation email I received. I chose store pickup as the delivery...

Kj248 by Investigator
  • 544 Views
  • 4 replies
  • 0 Helpful

Resolved! Cancel my sim plan order

Hi I made a wrong order of sim plan instead or data plan how can I cancel it. , 

Order

Hi I placed an order for a iPhone 14 on 6th December, I recieved the order successful email with the order number also my upfront was taken , but I haven’t recieved and other emails or notifications since then.i just wondered if anyone could help.

Resolved! Contract

Looking for a contract phone for my new job 

Resolved! Haven't received my returns pack after anytime upgrade

I upgraded my phone on 19th November and received it on 20th. I was due to send back my old device and would've expected the returns pack to be sent to me and received by 27th November, however I am yet to receive it. Is there any way to get another ...

Gswan96 by Contributor
  • 845 Views
  • 3 replies
  • 1 Helpful

Pixel 8 ear buds

Hello. I ordered my pixel 8 on the last day of the offer where free pixel ear buds were included.  I now have the phone but am awaiting the ear buds. Does anyone know how long this takes?

Phil2200 by Explorer
  • 1263 Views
  • 14 replies
  • 1 Helpful