Upfront payment

Natz1997 · ‎18-01-2025

I was declined for a moth phone and sim but payed a £30 upfront cost but has haven’t received my upfront cost back

Northerner · ‎18-01-2025

Hi @Natz1997

The money is not debited but ring fenced by your bank pending debit. Your bank will release funds 7-10 days if no debit is made.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Chris_B · ‎18-01-2025

@Natz1997 Refunds take between 7-10 days.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Northerner · ‎18-01-2025

Hi @Natz1997

The money is not debited but ring fenced by your bank pending debit. Your bank will release funds 7-10 days if no debit is made.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.