Upfront payment

Natz1997 · ‎18-01-2025

I was declined for a moth phone and sim but payed a £30 upfront cost but has haven’t received my upfront cost back

Northerner · ‎18-01-2025

Hi @Natz1997

The money is not debited but ring fenced by your bank pending debit. Your bank will release funds 7-10 days if no debit is made.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Chris_B · ‎18-01-2025

@Natz1997 Refunds take between 7-10 days.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Northerner · ‎18-01-2025

Hi @Natz1997

The money is not debited but ring fenced by your bank pending debit. Your bank will release funds 7-10 days if no debit is made.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.