Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51776 Views
  • 117 replies
  • 15 Helpful

Not recieved an online order

Well what a shoddy on line service I think its time I left EE after many many years as a customer. Made an order on the 31st August I am on holiday now and I have still no update no sign of a dispatch no sign of anything it's disgraceful this is terr...

Resolved! Upgrade

Hi I’m just wondering if I can upgrade my phone I have the iPhone 14 plus and was wondering I could upgrade to the 15 and trade this one back to yous 

Resolved! Not able to track my order

Hi, I ordered over the phone yesterday and was told that my phone would be delivered today, I did explain that it would need to be delivered today as I go away on holiday, if not it would have to be when I am home. But I haven't received any confirma...

Emma1399 by Explorer
  • 496 Views
  • 1 replies
  • 1 Helpful

Resolved! new pay monthly order

i placed my order online on the 6th sept yet i have not heard anything else about my order, i got a email with a order number yet when i log in to see any updates on my order i get Sorry, we can't show your order details right now. Don't worry, we'll...

Resolved! Dpd

No notification of times by dpdSomeone wAs home No one knockeddog never barkedsorry we missed you card left??????

Samsung s23

I upgraded my phone beginning of August for the Samsung Galaxy S23256GB Phantom Black. Still haven't had the phone or any updates. When am I going to get the phone??  

Returning a phone

Has anyone else had a lot of problems sending your old phone back after an upgrade tried for weeks and now they've sent me a returns pack with a bag that's to small