Order Tracking not working

Edlynn72 · ‎14-08-2025

My new sim was ordered on Monday, I received a confirmation email and text but no other tracking details. I have tried to use the help service and the tracking system keeps failing and I have not received any updates on my order

Northerner · ‎14-08-2025

Hi @Edlynn72

If order tracking is not working then you'll need to speak to EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎14-08-2025

Hi @Edlynn72

If order tracking is not working then you'll need to speak to EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Edlynn72 · ‎15-08-2025

Thanks, all sorted