21-11-2023 09:51 AM
I ordered a sim card as new customer and haven't received yet and email confirmation didn't include order number so cannot track it
21-11-2023 12:06 PM
Hi @Pato123
Thanks for coming here.
SIM Orders can take 2-5 working days to arrive and will be posted by Royal Mail no tracking details are available for SIM Orders.
Leanne.
21-11-2023 12:14 PM
thanks Leanne but I am asking because it's been 6 days and I cannot contact them as I have no sim to call and since there is no EE chat available, I'm running in circles
21-11-2023 12:32 PM
Has this been 6 working days since you placed the order? @Pato123
Leanne.
21-11-2023 12:35 PM
21-11-2023 12:37 PM
Thanks @Pato123
You would need to call us from any other phone or pop into an EE Store and the team can check the status of the order for you.
Leanne.
21-11-2023 12:48 PM
21-11-2023 12:56 PM
Hi @Pato123
As the SIM cards are delivered by Royal Mail, this may arrive in the next few days for you.
If not, please contact us if you have access to any other phone at any point the team will be able to access the order.
Leanne.
21-11-2023 01:32 PM
21-11-2023 02:06 PM
Hi @Pato123
I am very sorry we have no account access on the community to check the order.
If you have an email advising the SIM has been dispatched, this would have been sent and waiting for Royal Mail to deliver the SIM.
Leanne.